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<br />A. <br /> <br />Claims Reporting <br /> <br />George Hills Percentile: 41% <br />In-House Percentile: 55% <br /> <br />Claims reporting delays contribute to increased costs, as liability and damage assessments <br />depend upon prompt investigation. Best practices require reporting claims within one <br />business day of knowledge. Allowing for mailing time, we graded this component based <br />upon the following criteria: <br /> <br />Grade Criteria <br />4 Claim received within 5 days of claim date <br />3 Claim received within 6 to 14 days of claim date <br />2 Claim received within 14 to 21 days of claim date <br />Claim received 21 or more days after claim date <br /> <br />Forty-four exceptions are noted in Table II-3. Performance is assessed as needing <br />improvement. <br /> <br />Table 11-3 <br />Claims Receipt Exceptions <br /> <br /> <br /> Report received <br />1 2003101 Public Works 7/18/2003 11/5/2003 OBI 110 days after <br /> occurrence. <br /> Report received <br /> 2005054 Public Works 5/6/2005 8/1 0/2005 OBI 96 days after <br /> occurrence. <br /> Report received <br /> 2005052 Parks 6/14/2005 7/31/2005 OPI 47 days after <br /> occurrence. <br /> Report received <br />1 2004053 Streets 7/18/2003 8/24/2003 OBI 37 days after <br /> occurrence. <br /> Report received <br /> 2005020 Public Works 10/29/2004 4/25/2005 OPD 178 days after <br /> occurrence. <br /> 21002 Crime Report received <br />1 2004039 Prevention & 6/6/2004 7/6/2004 OBI 30 days after <br /> Trainin occurrence. <br /> 62001 Parks Report received <br />1 2005043 Maintenance 5/23/2005 7/11/2005 OBI 49 days after <br /> occurrence. <br /> 7 <br /> <br />ARM <br /> <br />Tee h <br />