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<br />During this five year period In-House claims volume has averaged 86, with annual <br />counts: <br /> <br />Number <br />Calendar Year In-House Claims <br /> <br />2005 <br />2004 <br />2003 <br />2002 <br />2001 <br /> <br />77 <br />93 <br />66 <br />98 <br />97 <br /> <br />Table 11-13 <br />Case Finalization Management Demonstrated by Closing Ratio <br /> <br /> <br />6/30/2001 116 93 2 79% <br />6/30/2002 83 186 1 221% <br />6/30/2003 123 87 0 71% <br />6/30/2004 74 100 1 133% <br />6/30/2005 87 121 0 139% <br />Five Year 483 587 4 121% <br />Totals <br /> <br />M. File Documentation, Organization and Claims <br />Information System Usage <br />George Hills Percentile: 78% <br />In-House Percentile: 78% <br /> <br />George Hills is meeting best practices for file organization and documentation by <br />maintaining claim records in chronological order and copying appropriate documents to <br />the City Risk Management Analyst. <br /> <br />George Hills meets best practices by utilizing the Valley Oaks System (I-vaS) a claims <br />information system capable of appropriate claims data documentation and loss experience <br />reporting. <br /> <br />29 <br /> <br />ARM <br /> <br />Tech <br />