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<br />Alameda County Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br /> <br />Describe your policies concerning timely pick ups or drop offs, including what window is <br />allowed, if there is a standard for the percentage of pick ups or drop offs that must occur <br />within the window, the policy concerning early pick ups, and whether there is a maximum <br />amount of lateness after which a provider no-show or missed trip is counted. <br /> <br />Response: <br /> <br />On-time performance for FLEX is determined by the departure and arrival time of each bus <br />at the FLEX start/finish point. To be on time, each bus must depart the FLEX start point no <br />later than five (5) minutes after the scheduled depart time for each run, or arrive back at the <br />FLEX finish point no later than five minutes after the scheduled arrival time for each run. <br />The minimum on-time performance measure requires that ninety-five (95) percent of all <br />scheduled runs depart and arrive at the FLEX start/finish point within five (5) minutes of the <br />published schedule time. No bus will depart a designated bus stop before the scheduled <br />depart time. <br /> <br />On-time performance for Out-of- Town Medical Trips is determined by whether or not the <br />passenger is picked up between 10 minutes before and 10 minutes after a prescheduled pick- <br />up time. <br /> <br />For Group Trips the vehicle must arrive one half hour before the scheduled departure time. <br />The vehicle will remain on location at all times. <br /> <br />12. RIllE TIME POLICY <br /> <br />Describe your policies concerning the maximum time a rider may be on a vehicle. Indicate if <br />there is a maximum time, and if there is a standard for the percentage of trips that must be <br />completed within this maximum time. <br /> <br />Response: <br /> <br />Average ride time is 16 minutes. <br /> <br />13. RESERVATION POLICIES <br /> <br />What are your policies for reserving trips? Describe these for each type of trip below. What <br />advance notice is required or allowed? Are there limits on availability? <br /> <br />Individual Trip Reservation - Subscriptions (Standing Orders): <br />Individual trip reservation is 3 days in advance, no later than 24 hours. <br />Do not accept standing orders, except for interim service (i.e. dialysis) while individual is <br />waiting for EBP certification. <br /> <br />Individual Trip Reservation - Same Day Trips: <br />Curb-to-Curb service has reached capcity and space is typically not available for same day <br />trips. If space is available due to a cancellation, a same day trip will be provided upon <br />request. <br /> <br />G:\Oliver\Paratransit\FY 2006-07\Cover Annual Submittal FY 2006-07.doc <br />Page 7 of 18 <br />