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<br />SECTION 4 - PRIMARY SERVICE AREA <br /> <br />4.1 CONTRACTOR, within the area designated herein as the "Primary Service <br />Area," which includes the entire area within the City of San Leandro city limits, <br />shall be responsible for dispatch and response for all Code 2 and Code 3 <br />medical requests for emergency medical services originating within the area. <br /> <br />SECTION 5 - SCOPE OF PRACTICE BY CONTRACTOR <br /> <br />5.1 Contractor shall provide as part of a FRALS unit ALS-Ievel medical service to <br />patients until contractor relinquishes medical control of the patient to the contract <br />ambulance provider or a medical physician of competent authority in accordance <br />with EMS Physician on-scene policy. <br /> <br />SECTION 6 - PERFORMANCE STANDARDS <br /> <br />6.1 Response Times - CONTRACTOR'S response time on requests for emergency <br />medical services originating from within the Primary Service Area shall meet the <br />following performance standards: <br /> <br />6.1.1 (Code 3) - CONTRACTOR shall place a First Responder Advanced Life <br />Support (FRALS) unit on-scene of each Code 3 medical assistance <br />call within eight (8) minutes thirty (30) seconds from time of receipt of call <br />at primary Public Safety Answering Point (PSAP) or Fire Department <br />Dispatch Facility on not less than ninety percent (90%) of the responses <br />within any month. <br /> <br />6.1.2 (Code 2) - Response times are calculated as 150% of Code 3 time. (12 <br />minutes and 45 seconds) <br /> <br />6.1.3 CONTRACTOR'S responding crew shall report on-scene time or staging <br />location time to its dispatch center immediately upon arrival at the <br />scene/staging location. <br /> <br />6.1.4 If a FRALS unit is reassigned en route from one call to another before <br />arrival at the scene of the first call, the response-time clock shall not stop <br />on the first call until the arrival of a FRALS unit at the scene of the first <br />call. <br /> <br />6.2 Exceptions - In COUNTY'S calculation of CONTRACTOR'S performance in <br />regard to these standards, every medical emergency request originating from <br />within CONTRACTOR'S Primary Service Area shall be included except as <br />follows: <br /> <br />Page 5 of 17 <br />