Agmt 2007 ExtraTeam Inc - Laserfiche WebLink

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EXHIBIT A SCOPE OF SERVICES Introduction The City of San Leandro is moving from a legacy PBX system to a new Unified Communications solution from Cisco Systems, integrated with Microsoft Exchange 2007. The City of San Leandro is poised now to realize the business benefits of Unified Communications, which will increase employee productivity, lower operating costs and enhance relationships with your community and constituents. Proposal ExtraTeam follows Cisco's PPDIOO (prepare, Plan, Design, Implement, Operate, Optimize) reference framework for deploying Unified Communications. We also adhere to Microsoft's Solution Framework. Both companies' guidelines ensure that we follow well-documented best practices to ensure customer success. As part of the PPDIOO process, ExtraTeam will spend time working with the City on planning. Our methodology includes interviews with key 'stakeholders' or representatives throughout the organization on business processes. This allows us to effectively design the call flow. We then develop a pilot and allow users to see the new system before it is installed. This process helps customers validate the design and make changes if required prior to the 'go-live' date. Based on the hundreds of Cisco unified communications installations ExtraTeam has done over the past six years, we are confident that our methodology will result in a very successful deployment at the City of San Leandro. We believe our customer references will support this as well. ExtraTeam will supply a PMP certified project manager. The PM will put together a project plan and as-built documentation as an initial deliverable for the project. The project plan will be kept on a secure SharePoint portal for ExtraTeam and City IT staff to review and update collaboratively. The as-built document will be approved by the City and placed on the SharePoint site as well for reference. ExtraTeam engineers will perform the following tasks: . Proj ect Management . Overall Engineering Design and Planning, Migration Planning, Telco Coordination and Planning . CCM Cluster (2 node) Installation & Configuration (Inc config of 562 V oIP stations and 89 Analog Stations) . Four (4) VG224 Gateways (analog punchdown not included) . Cisco Emergency Responder Inst & Config (15 ERLs, 25 Switches, 11 Gateways), E911 upload, TelcolPSAP Coord/Testing 15 sites Consulting Services Agreement between City of San Leandro and ExtraTeam, Inc. May 17, 2007 Page 15 of31