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<br />other PSAP authorized by Contract Administrator in strict accordance with <br />approved MPDS dispatch protocols. <br /> <br />3.19 Non-EmerQency Response (Code 1) - Any request for service that falls outside <br />the established protocols for emergency life threatening and emergency non-life <br />threatening responses. Pre-scheduled transfers for response time purposes <br />shall be considered non-emergency responses. Non-emergency calls may be of <br />private or public origin. Code 1 will not be counted as an emergency response. <br /> <br />3.20 On-Scene Time - The time a unit arrives at the location requested. <br /> <br />3.21 Paramedic - Personnel as defined in the Health and Safety Code Section <br />1797.84. <br /> <br />3.22 Paramedic Unit - An ambulance unit staffed and equipped to provide Advanced <br />Life Support at the scene of a medical emergency and during transport of a <br />patient(s), and designated as a paramedic unit by the Medical Director. <br /> <br />3.23 Public Safety Answerina Point (PSAP) - Public safety answering point where <br />9-1-1 calls are first received <br /> <br />3.24 Public Safety Officer - Any person designated as a public safety officer by the <br />law of the State of California. <br /> <br />3.25 Physician - Any person duly licensed to practice medicine in the State of <br />California. <br /> <br />3.26 Quality Assurance - The sum of all activities undertaken to assure that <br />prehospital emergency medical services maintain the standard of care <br />established for those services, as defined by the County Medical Director <br /> <br />3.27 Quality Improvement - The evaluation of prehospital emergency medical <br />services to identify where personnel performance or the system itself can be <br />improved, the implementation of potential improvements, and their re-evaluation <br />and refinement in a continuous cycle. While Quality Assurance traditionally <br />focuses on the detection of defects, Quality Improvement strives to prevent them. <br />Thus a Quality Improvement program must include, but not be limited to, Quality <br />Assurance. <br /> <br />3.28 Response Time - The actual elapsed time between receipt of a call at a Fire <br />Department Dispatch Facility that a unit is needed and the on-scene time, <br />consistent with section 6. <br /> <br />Page 4 of 17 <br />