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<br />Alameda County Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br /> <br />Curb-to-Curb service has reached capacity and space is typically not available for same day <br />trips. If space is available due to a cancellation, a same day trip will be provided upon <br />request. <br /> <br />Group/Program Trips: <br />30 days in advance. <br /> <br />14. CANCELLATIONS ANn NO SHOWS <br /> <br />How far in advance is a rider required to cancel a trip before a no show is counted? Describe <br />these for each type of trip below. What is your policy concerning riders with repeated no <br />shows or late cancellations? <br /> <br />Individual Trips- Subscriptions (Standing Orders): <br />We recognize that emergencies arise, but riders who do not cancel their trip at least 24 hours <br />in advance will be considered a no show. Riders who have three no shows within a three <br />month period may be suspended from service. Prior to suspension riders are verbally <br />counseled and written warnings are issued. Every effort is made to educate and assist our <br />riders. <br /> <br />Individual Trips- Same Day Trips: NA <br /> <br />Group/Program Trips: NA <br /> <br /> <br />What is the maximum and average time between receiving an application and enrolling an <br />applicant in the program? <br /> <br />Response: <br /> <br />Average Enrollment Time - 7 working days <br />Maximum Enrollment Time - 14 working days <br /> <br /> <br />Is there a waiting list? If so, what are the policies that apply to it? How many people are on <br />it? What is the average wait? <br /> <br />Response: <br /> <br />No <br /> <br /> <br />Describe how you will measure customer satisfaction, for example, by participating in a <br />county-wide rider survey, tracking customer comments, or other means? <br /> <br />G:\Oliver\Paratransit\FY 2007-08\MB Annual Program Application Cover FY0708.doc <br />Page 7 of 18 <br />