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<br />Alameda County Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br /> <br />Minimum Service Level (MSL) <br /> <br />INTERIM SERVICE FOR <br />INDIVIDUALS APPLYING FOR OR <br />A WAITING ADA CERTIFICATION <br /> <br />. Interim service provided within <br />three business days upon receipt of <br />application <br /> <br />. Interim service provided at the <br />request of a health care or ADA <br />provider. <br /> <br />YOUR PROGRAM EXCEEDS THIS <br />MSL IF: <br />It provides interim service in less than <br />three business days. <br /> <br />PROGRAM RESERVATIONS <br />PERIOD <br /> <br />. Program accepts reservations <br />between 8 am and 5 pm Monday - <br />Friday <br /> <br />YOUR PROGRAM EXCEEDS THIS <br />MSL IF: <br />It accepts reservations before 8 am <br />and/or after 5 or on weekends. <br /> <br />Please describe how your <br />program exceeds, meets or falls <br />below each minimum service <br />level <br /> <br />Program <br />Requesting <br />Minimum <br />Service Level <br />Gap funds to <br />close this <br />a ? <br />Yes <br /> <br />Meets: <br /> <br />Interim service is provided within <br />three business days of request for <br />emergency needs while individual I <br />is applying for ADA certification. <br /> <br />i <br />! <br />I <br />I <br />I <br />--'0' ..-......-.......---....-..-...... <br />Yes <br /> <br />Accept reservations between 8 am <br />- 5 pm, Monday - Friday <br /> <br />Additional Questions to determine minimum service levels gap grant funding: <br /> <br />1. Please explain how input from your local community has impacted your ability to <br />meet/not meet minimum service levels? The Flex Shuttle Service was designed <br />based on extensive public input gathered through a master planning process and <br />continuing public outreach such as workshops and surveys. The base service, <br />including days of operation, service area and types of service is based on public input. <br />Out-of- Town Medical Trips was added in 2005 based on input gathered through <br />surveys, workshops and focus group meetings which identified the need for riders to <br />travel outside the City limits to meet their medical needs. <br /> <br />G:\Oliver\Paratransit\FY 2007-08\MB Annual Program Application Cover FY0708.doc <br />Page 17 of 18 <br />