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<br />EXHIBIT A <br /> <br />SCOPE OF WORK <br /> <br />Term of Contract: <br /> <br />July 1,2007 - June 30,2008 <br /> <br />Agency: <br /> <br />ECHO Housing <br /> <br />Address: <br /> <br />770 A Street <br />Hayward, CA 94541 <br /> <br />Contact Person: <br /> <br />Ma~orie A. Rocha, Executive Director <br /> <br />Phone: <br /> <br />510-581-9380 (ext. 17) <br /> <br />Project Name: <br /> <br />Landlord Tenant Counseling Services <br /> <br />PROJECT GOALS AND OBJECTIVES <br /> <br />Provide LandlordlTenant Counseling Services to residents of San Leandro, which includes: <br />Responding to inquiries and complaints by tenants or landlords <br />Providing information <br />Explaining their rights and responsibilities <br />Providing dispute resolution services <br />Outreach and education/training to landlords, property managers, and tenants <br /> <br />MAJOR ACTIVITIES and PERFORMANCE MEASURES <br /> <br />SUBRECIPIENT SHALL, FOR THE TERM OF THE CONTRACT: <br /> <br />1. Serve all tenants and landlords inquiring about rental housing rights and responsibilities - <br />approximately 330 responses for information and referral services. <br />2. Respond to inquiries within one business day. <br />3. Offer conciliation and/or mediation of all housing dispute cases except for deposits - Approximately 12 <br />cases will be mediated. <br />4. Provide approximately 17 referrals to attorneys and small claims court, if the client wishes to pursue the <br />case. <br />5. Prevent evictions - Approximately 7 cases will result in eviction prevention. <br />6. Provide approximately 50 appropriate referrals to outside agencies. <br />7. Provide outreach which shall comprise of: <br />a. Distribution of 1,000 pieces of remedial material within San Leandro. <br />b. Quarterly public service announcements. <br />c. One appearance on local television or radio station. <br />d. One owner/property manager training. <br /> <br />-13 - <br /> <br />ECHO Agreement for Landlord Tenant Counseling Services, FY 2007-08 <br />G:ICOMMUNITY DEVELOPMENTlHOUSING SERVICES DIVISIONlCDBGISUBRECIPIENTSIECHOIFY07.o8'Landlord-TenantIFYO7-08 ECHO COBG Subreclpienf <br />Agreement - Landlord Tenant Counseling. doc <br />