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EXHIBIT A <br />SCOPE OF SERVICES <br />1.0 SERVICE OVERVIEW <br />The information below describes the most current status of the paratransit program. Depending <br />on the funds available, and the cost of service, these parameters maybe expanded or reduced. It <br />is the desire of the City of San Leandro to maximize the level of service that can be provided for <br />the fixed funds available. <br />The Flex Shuttle service includes the Shuttle Bus, Curb-to-Curb (CTC) Service, Out-of--Town <br />Medical Trips (OTMT) and Interim Service. Group Trips are also offered through the paratransit <br />program. <br />1.0.1. Shuttle Bus <br />The Flex Shuttle Bus operates on a one-hour and ten minute loop using alift- <br />equipped 22 passenger bus that accommodates 2 wheelchairs. Scheduled time points <br />are established at key locations within San Leandro. The scheduled time points form <br />a "one-way loop" and serve as formal bus stops for passengers to use the service as <br />walk-ons, not requiring a reservation. <br />There are currently thirteen (13) shuttle stops at specific locations within the city <br />limits Fi ure 1 . Shuttle stops may change within the contract period to meet <br />demand. Changes will be made in consultation with the Consultant. The CITY shall <br />be solely responsible for the identification, design, placement and maintenance of <br />any fixed-stop locations. <br />The service began as a deviated-route service, allowing the shuttle to deviate off the <br />route for scheduled pick-up and drop-offs and then return to the scheduled. time <br />points. Although the service has since been modified to a more traditional fixed- <br />route shuttle, we have found that we have some capacity to deviate off the fixed <br />route. It is the City's desire to maintain this capability. <br />1.0.2. Curb-to-Curb Service (CTC) <br />The Flex Curb-to-Curb service is operated as a standard reservation based service <br />using alift-equipped 22 passenger bus that accommodates 2 wheelchairs. Eligible <br />riders call the CONSULTANT to make a reservation to pick them up and drop <br />them off at a specific location within San Leandro City limits. A trip maybe <br />scheduled up to 5 days in advance. Rides are reserved on a first call, first serve <br />basis. Same-day reservations are to be accepted as available. <br />1.0.3. Out-of--Town Medical Trips (OTMT) <br />Consulting Services Agreement between January 1, 2008 <br />City of San Leandro and MV Transportation, Inc.--Exhibit A Page 1 of 16 <br />