Agmt 2007 MV Transportation Inc - Laserfiche WebLink

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and a FAX capability to facilitate communication between the CONSULTANT and the CITY, and the CONSULTANT and the public. The CONSULTANT'S computer system must be capable of communicating with the CITY'S computers to receive timely and accurate billing and program data. The CONSULTANT must also have a facsimile machine at the dispatch center for communication with the CITY when needed. The CONSULTANT must dedicate enough staff and rotation telephone lines to ensure that calls are answered promptly. The telephone system must have the capability to queue calls in the order received and a TDD capability for general administrative communication, trip requests and public information. The telephone system utilized must include the ability to inform callers, who have to wait to be served, that their call has been received and that they will be served in turn, and/or provide a means for the caller to leave a message. If a message is left, a return call must be made within IS minutes of the initial call. A dedicated number is required for trip bookings and cancellations. A separate telephone line or other means of communication must also be available for communication between the Project Manager and CITY staff in order to respond to emErgency situations during service hours. If the communication center is located outside the local San Leandro exchange, the CONSULTANT will be responsible for a local phone number for the San Leandro Paratransit Service. The CONSULTANT will be responsible to provide a central dispatch communication system capable of high quality voice communication with all Flex Shuttle service vehicles. Given the scale of the Flex Shuttle service and the anticipated volume of ridership, the Telephone and Communication Center and its functions could be shared with other regional services, operated by the CONSULTANT with CITY approval. 1.10 TRIP BOOKING AND DISPATCH The CONSULTANT is responsible for all scheduling, dispatching and transportation functions. Trip booking staff will be available between 8:00 AM and 5:00 PM Monday through Friday, and dispatchers will be available to maintain radio communication with service vehicles during all FLEX service hours. Dispatch center staff will be responsible to book and schedule trips, and process cancellations. Dispatch center staff may double as customer service representatives and have shared responsibilities with other regional services, operated by the CONSULTANT. Trip requests will be made directly to the CONSULTANT through telephone calls. CONSULTANT shall employ a scheduling method to insure maximum trip efficiency. This may include a shared ride program and trip negotiations. The CONSULTANT will be responsible to develop and implement a trip booking and scheduling process that accommodates both advance bookings up to five (5) working days in Consulting Services Agreement between January 1, 2008 City of San Leandro and MV Transportation, Inc.--Exhibit A Page 8 of 16