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Alameda County Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br />Describe your policies concerning the maximum time a rider may be on a vehicle. Indicate if <br />there is a maximum time, and if there is a standard for the percentage of trips that must be <br />completed within this maximum time. <br />Response• <br />Average ride time for the Curb-to-Curb service is 12 minutes. <br />Average ride time for Out-of--Town Medical service is 23 minutes. <br />One full loop of the Shuttle is one hour. <br />What are your policies for reserving trips? Describe these for each type of trip below. What <br />advance notice is required or allowed? Are there limits on availability? <br />Individual Trip Reservation -Subscriptions (Standing Orders): <br />Individual trip reservation is 3 days in advance, no later than 24 hours. <br />Do not accept standing orders, except for interim service (i.e. dialysis) while individual is <br />waiting for EBP certification. <br />Individual Trip Reservation -Same Day Trips: <br />Curb-to-Curb service has reached capacity and space is typically not available for same day <br />trips. If space is available due to a cancellation, a same day trip will be provided upon <br />request. <br />Group/Program Trips: 30 days in advance. <br />How far in advance is a rider required to cancel a trip before a no show is counted? Describe <br />these for each type of trip below. What is your policy concerning riders with repeated no <br />shows or late cancellations? <br />Individual Trips- Subscriptions (Standing Orders): <br />We recognize that emergencies arise, but riders who do not cancel their trip at least 24 hours <br />in advance will be considered a no show. Riders who have three no shows within a three <br />month period may be suspended from service. Prior to suspension riders are verbally <br />counseled and written warnings are issued. Every effort is made to educate and assist our <br />riders. <br />Individual Trips- Same Day Trips: NA <br />Group/Program Trips: NA <br />Response• <br />G:\Oliver\Paratransit\FY 2008-09~MB Annual Program Application Cover FY0809.doc <br />Page 7 of 18 <br />