My WebLink
|
Help
|
About
|
Sign Out
Home
Reso 2008-055
CityHall
>
City Clerk
>
City Council
>
Resolutions
>
2008
>
Reso 2008-055
Metadata
Thumbnails
Annotations
Entry Properties
Last modified
5/23/2008 4:04:27 PM
Creation date
5/23/2008 4:03:38 PM
Metadata
Fields
Template:
CM City Clerk-City Council
CM City Clerk-City Council - Document Type
Resolution
Document Date (6)
5/19/2008
Retention
PERM
Document Relationships
8F Consent 2008 0519
(Reference)
Path:
\City Clerk\City Council\Agenda Packets\2008\Packet 2008 0519
There are no annotations on this page.
Document management portal powered by Laserfiche WebLink 9 © 1998-2015
Laserfiche.
All rights reserved.
/
21
PDF
Print
Pages to print
Enter page numbers and/or page ranges separated by commas. For example, 1,3,5-12.
After downloading, print the document using a PDF reader (e.g. Adobe Reader).
View images
View plain text
Alameda County Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br />What is the maximum and average time between receiving an application and enrolling an <br />applicant in the program? <br />Response: <br />Average Enrollment Time - 7 working days <br />Maximum Enrollment Time - 14 working days <br />Is there a waiting list? If so, what are the policies that apply to it? How many people are on <br />it? What is the average wait? <br />Response: <br />No <br />Describe how you will measure customer satisfaction, for example, by participating in a <br />county-wide rider survey, tracking customer comments, or other means? <br />Response• <br />Surveys <br />• Customer Comment Cards <br />• Complaint Log <br />• Feedback gathered through workshops and other outreach efforts. <br />• We currently have one rider who voluntarily serves as a "secret rider" and keeps staff <br />notified of problems or concerns. <br />Describe your complaint and commendation process. Please describe your process from <br />beginning to end, including instructions provided to customers for filing complaints or <br />commendations, your documentation procedures, your follow up and any changes you have <br />made to your program as a result of customer complaints and commendations. <br />Response• <br />Complaints are responded to immediately upon receipt. A complaint log is maintained. <br />Complaints are valued by staff because they help us to understand how the service is working <br />and where there are problems that we need to address. <br />G:101iver\Paratransit~FY 2008-09~MB Annual Program Application Cover FY0809.doc <br />Page 8 of 18 <br />
The URL can be used to link to this page
Your browser does not support the video tag.