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Alameda County Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br />Bus <br />Identify objectives for the proposed services. As much as possible these should be <br />measurable in numerical terms, and should be accompanied by a baseline measure for the <br />existing service. For example, you might target increasing the number of trips provided from <br />10,000 projected in the current year to 15,000 in the plan year. Use the following table, <br />expanding the boxes vertically as needed. <br />Response• <br />Ob'ective Baseline Tar et <br />Individual Demand Res onse Tri s -Curb-to-Curb 4064 4500 <br />Non Demand Res onse -Shuttle 8606 8750 <br />Grou Tri s 1500 1500 <br />MSL -Out-of--Town Medical 1044 1660 <br />lirovide information about your program's meal delivery service in the table below, <br />including funding allocations in the current fiscal year and next year (claim year), the length <br />(in years) that you have used Measure B funds for meal delivery, and how you plan to fund <br />your program if faced with revenue shortfalls. <br />Measure B Funding for Meal Delivery Service-_current_year __ __ j $ NA <br />-- -- , _ __ -___._..... __ ___~._ I <br />Estimated Measure B Funding for Meal Delivery Service -next fiscal , $ j <br />._year __...._....._._._.._~.._._._..._..._..._..._...._.___._____ <br />Len h_ in _ ears_of Measure B Fundm for meal delive Years <br />~ Y ~, <br />f When faced with revenue shortfahs, how do you balance--meal delivery with trip <br />requests? Please explain: <br />Describe your driver training program. <br />Response• <br />The City believes that well trained, friendly, problem solving, customer service oriented staff <br />are key to the success of any Paratransit Program. <br />The contractor is responsible for the development and delivery of a thorough training <br />program for all contractor staff. Training cuzriculum and protocols, including all updates are <br />subject to final approval and amendment by the City. <br />G:\Oliver\Paratransit\FY 2008-09\MB Annual Program Application Cover FY0809.doc <br />Page 5 of 18 <br />