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(a) It shall be the duty of every person required to collect and/or remit to the City any tax <br />imposed by this Chapter to keep and preserve, for a period of at least three (3) years, all <br />records as may be necessary to determine the amount of such tax as he/she may have <br />been liable for the collection of and remittance to the Tax Administrator, which records <br />the Tax Administrator shall have the right to inspect at a reasonable time. <br />(b) The City may issue an administrative subpoena to compel a person to deliver, to the <br />Tax Administrator, copies of all records deemed necessary by the Tax Administrator to <br />establish compliance with this Chapter, including the delivery of records in a common <br />electronic format on readily available media if such records are kept electronically by the <br />person in the usual and ordinary course of business. As an alternative to delivering the <br />subpoenaed records to the Tax Administrator on or before the due date provided in the <br />administrative subpoena, such person may provide access to such records outside the City <br />on or before the due date, provided that such person shall reimburse the City for all <br />reasonable travel expenses incurred by the City to inspect those records, including travel, <br />lodging, meals, and other similar expenses, but excluding the normal salary or hourly <br />wages of those persons designated by the City to conduct the inspection. <br />(c) The Tax Administrator is authorized to execute anon-disclosure agreement approved <br />by the City Attorney to protect the confidentiality of customer information pursuant to <br />California Revenue and Tax Code Sections 7284.6 and 7284.7. <br />(d) If a service supplier uses a billing agent or billing aggregator to bill, collect, and/or <br />remit the tax, the service supplier shall: i) provide to the Tax Administrator the name, <br />address and telephone number of each billing agent and billing aggregator currently <br />authorized by the service supplier to bill, collect, and/or remit the tax to the City; and, ii) <br />upon request of the Tax Administrator, deliver, or effect the delivery of, any information <br />or records in the possession of such billing agent or billing aggregator that, in the opinion <br />of the Tax Administrator, is necessary to verify the proper application, calculation, <br />collection and/or remittance of such tax to the City. <br />(e) If any person subject to record-keeping under this section unreasonably denies the <br />Tax Administrator access to such records, or fails to produce the information requested in <br />an administrative subpoena within the time specified, then the Tax Administrator may <br />impose a penalty of $500 on such person for each day following: i) the initial date that <br />the person refuses to provide such access; or, ii) the due date for production of records as <br />set forth in the administrative subpoena. This penalty shall be in addition to any other <br />penalty imposed under this Chapter. <br />2-17-170 Refunds. <br />Whenever the amount of any tax has been overpaid or paid more than once or has been <br />erroneously or illegally collected or received by the Tax Administrator under this Chapter <br />from a person or service supplier, it may be refunded as provided in this section as <br />follows: <br />14 <br />