Finance Highlights 2008 0729 - Laserfiche WebLink

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Conclusions In this Operational Evaluation, we have reviewed various areas that can have a significant impact on sustainability, including: 1) DSFRC's relationship to its funding organizations and peer agencies 2) DSFRC's ability to meet the needs of its clients /achieve its mission 3) DSFRC's organizational stability -especially in terms of key personnel and infrastructure Below is a list of the primary DSFRC strengths and vulnerabilities that contribute to or detract from the areas listed above: DSFRC's Primary Operational Strengths: 1) Key leadership personnel have an outstanding reputation with the community, peer agencies, and funding organizations. They are experienced and highly visible. This has a major, positive impact on DSFRC's sustainability. 2) DSFRC's succession plans for key leadership personnel are very well constructed and ensure the stability of the executive management staff. This has a major, positive impact on DSFRC's sustainability. 3) The childcare centers along with the Alternative Payment Program are now very stable, and receive the majority of the Center's funding. Staff easily fill-in for absent colleagues. This has a major, positive impact on DSFRC's sustainability. 4) Funding organizations report that DSFRC uses their money responsibly, as required, and submits reports as requested. This has a major, positive impact on DSFRC's sustainability. 5) Except for the childcare centers, DSFRC's services are now all located in one building, making sharing and coordinating resources much easier. This has a major, positive impact on DSFRC's sustainability. DSFRC's Primary Operational Vixlnerabilities: 1) DSFRC's client survey mechanism is not effective, which leaves them formally uninformed of haw successful they are meeting the needs of their clients. However, informally, through the use of their current survey system, some infrequent polling, and by inference when looking at the use of DSFRC's services by repeat clients, one can assume that the Center is adequately meeting the needs of clients. The lack of a formal mechanism for accurately measuring DSFRC's success in meeting client needs has a moderately negative impact on DSFRC's sustainability. By upgrading their client survey mechanism, DSFRC may be able to generate data in support of additional funding and make positive, strategic changes in their services. 2) The IT department does not have adequate, trained personnel to do the necessary proactive work of the agency, or to fill-in should the IT Director become unavailable. This has a major, negative impact on DSFRC's sustainability. 3) Most departments do not have up-to-date operations manuals,. nor do they have a system in place to support this. In addition, there are no formal succession plans in sustainability Sludy: Davis street Family Resource Center - 4/08 Page 49 of 96