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(15) families were given rental assistance (such as payments for delinquent rent or security deposits) to prevent homelessness. ECHO exceeded its goal by 80%. ECHO also provided information and counseling for 146 eviction -related cases and prevented seven (7) evictions. ♦ Tenant/Landlord Counseling The City contracted with ECHO Housing for landlord/tenant counseling services with CDBG funds to help maintain people in housing. Information and referral services were provided to 454 landlords and tenants from 228 households. In FY 2007-08, ECHO handled seventy-five (75) cases related to eviction and succeeded in preventing six (6) households from being evicted. Staff also assisted with four (4) retaliation cases, thirty-three (33) landlord/tenant inquiries related to repairs, twenty-five (25) cases regarding security deposits, thirteen (13) instances involving rent increases, and seven (7) occurrences of unlawful entry by a landlord. There were also eighty-five (85) miscellaneous inquiries (e.g., noise, neighbor disputes, parking, etc.). ECHO staff, furthermore, assisted seven (7) households with conciliation/mediation services and eight (8) eviction mediation cases. Lastly, staff referred forty-three (43) households, or eighty- six (86) persons, to small claims court and twenty-eight (28) households, or forty-two (42) persons, to other appropriate agencies. To educate tenants and landlords about their rights and responsibilities, ECHO distributed a total of 2,698 educational materials, provided four (4) public service announcements, made one (1) appearance on a local television or radio stations, and held three (3) trainings for property owners/managers. ECHO met or exceeded all of its goals by large percentages. ♦ Housing Rehabilitation Program Under the City's Housing Rehabilitation Program, very low- and low-income homeowners, particularly seniors, remained housed. The following grants are available to these residents: Minor Home Repair, Mobile Home Repair, Accessibility, Exterior Clean -Up, Exterior Paint, and Seismic Strengthening. Of the twenty-one (21) grants awarded, sixteen (16), or 76%, were provided to seniors. This program also offers deferred loans for major housing rehabilitation. Of the eleven (11) home rehabilitation Loans approved, four (4), or 36%, were provided to seniors. ♦ Davis Street Family Resource Center Using Redevelopment Housing Set -Aside Funds, the City contracted with DSFRC for special housing services referring clients to rental opportunities in the City, including existing City below-market rate (BMR) units. These services aim to prevent those currently housed from becoming homeless. • DSFRC provided 260 walk-in clients with individualized packets of information regarding housing assistance. An additional 110 clients received housing assistance and referral by phone. • DSFRC recruited forty-two (42) clients and enrolled two (2) in a City of San Leandro BMR property. Additionally, DSFRC staff assisted these families with clothing and miscellaneous household items once they secured housing. • DSFRC made three (3) site visits to BMR properties and continues to collaborate with BMR property managers and Eden Information & Referral in order to effectively identify vacancies. Final Consolidated Annual Performance and Evaluation Report: FY2007-2008 City of San Leandro Page 10