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EXHIBIT B PROJECT MANAGEMENT, INSTALLATION AND TRAINING SUPPORT SERVICES AND FEES 1. Protect Management Services New World shall act as Project Manager to assist Customer's management in implementing the Exhibit A software. This responsibility will include documenting, coordinating and managing the overall Implementation Plan with Customer's management and the Customer liaison. Project Management Services include: (a) a summary level Implementation plan; (b) a detail level Implementation plan; (c) revised Implementation plans (if required); (d) monthly project status reports; and (e) Project Status meetings ^ a project review (kickoff) meeting at Customer's location ^ progress status meeting(s) will occur during implementation via telephone conference or at Customer's location; and ^ a project close out meeting at Customer's location to conclude the project. (~ New World Consultation with other vendors or third parties. To implement the Exhibit A applications, the project management fee will be $80,000 2. Prime Contractor Services: New World has proposed prime contractor services of $15,000 to include: Sole Point of Contact between other third party vendors (subcontractors); coordination of subcontractors; overall project system integration services; contract management administration. 3. Trainine and Installation Support Hours Recommended Allocating adequate support service hours for each application of Licensed Standard Software listed on Exhibit A is not only recommended but also is critical for a successful installation of and training on each application package. Based on the Licensed Standard Software listed on Exhibit A, 1,300 hours of New World installation and training support services have been allocated. Avoiding or minimizing custom or modified Features will aid in keeping the support costs to the amount allocated. Customer agrees to reimburse New World for support trips canceled by Customer less than ten (10) days before Use scheduled start date to cover New World's out of pocket costs and lost revenues. The recommended installation and training support services include: (a) Installation of each package of Licensed Standard Software; and (b) Customer training and/or assistance in testing for each package of Licensed Standard Software; and (c) Tailoring of Licensed Standard Software by New World technical staff and/or consultation with New World technical staff. The project management, training and installation support services are performed at Customer's premises and/or at New World national headquarters in Troy, Michigan (e.g., portions of project management are performed in Troy). CONFIDENTIAL (Revised 02/10/04) City of San Leandro, CA