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EXHIBIT C STANDARD SOFTWARE MAINTENANCE AGREEMENT This Standard Software Maintenance Agreement (SSMA) between Ncw World Systems Corporation (New World) and City of San Leandro, California (Customer) sets forth the standard software maintenance support services provided by New World. Service Period This SSMA shall remain in effect for a period of tivc (5) years beginning on September 1, 2006 (the start date) and ending on the same calendar date five (5) years after the start date. Upon software delivery, Licensed Standard Software installation shall not be delayed more than 30 days from computer's availability for use. Services Included The following services or features are available under this SSMA: (a) Upgrades, including new releases, to the Licensed Standard Software (prior releases of Licensed Standard Software application packages are supported no longer than nine (9) months after a new release is announced by New World); (b) Temporary fixes to Licensed Standard Software (see paragraph 6 below); (c) Revisions to Licensed Documentation; (d) Reasonable telephone support for Licensed Standard Software on Monday through Friday from 8:00 a.m. to 8:00 p.m. (Eastern Time Zone); and (e) Invitation to and participation in user group meetings. (f) Emergency 24-hour per day telephone support, for Aegis CAD only, seven (7) days per week for Licensed Standard Software. Normal service is available from 8:00 a.m. to 8:00 p.m. (Eastern Time Zone). After 8:00 p.m., the Aegis CAD phone support will be provided via beeper and a New World support representative will respond to CAD service calls within 30 minutes of call initiation. Items a, b, and c above will be distributed to Customer on magnetic media or other means, as appropriate. After installation, Customer shall rehim any magnetic media to New World. Returns are not required for CD-ROM based media. Additional support services are available as requested by Customer using the then-current hourly rates or applicable Fees. Exhibit B has a description of support services available. Maintenance for Modified Licensed Standard Sofhvare and Custom Software Customer is advised that if it requests or makes changes or modifications to the Licensed Standard Software, these changes or modifications (no matter who makes them) make the modified Licensed Standard Software more difficult to maintain. If New World agrees to provide maintenance support for Custom Software or Licensed Standard Software modified at Customer's request, or for prior release of New \~Vorld's software, then the additional New World maintenance or support services provided shall be billed at the then-current Exhibit B hourly fees plus reasonable expenses. BillinE Maintenance costs will be billed per Section 7 of this Exhibit C. (Any Exhibit B support or service hours and travel costs incurred are billed weekly for the previous calendar week and are due according to the Exhibit B payment temis.) CONFIDENTIAL (Revised 02/10/04) City of San Leandro, CA