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EXHIBIT [ ACCEPTANCE TESTING Two levels of acceptance for the Licensed Standard Softwarc are required. They are further dcfined as follows. Level 1 : Application Acceptance Testing for Licensed Standard Software Acceptance Testing For each application of the Licensed Standard Software on Exhibit A will be scheduled at least 15 days prior to the scheduled go live date, but no later than 180 days after the Licensed Standard Software is installed on Customer's Computer. Using Exhibit B support service hours, and with the applicable software specifications from "Section 4: Functional Requirements" of New World's RFP Response Dated August 31, 2004, to Customer's RFP #43145 serving as a general guideline for testing, New World will review and test the applications on Exhibit A with Customer. Acceptance testing at this time will be completed before Customer has gone "live" on the application. If the demonstration or acceptance of a specification is restricted due to a lack of hardware, non-New World software, or Customer test data, the restricted specification shall not cause acceptance to be withheld. To complete application Acceptance testing on a timely basis, Customer agrees to provide the requisite resources to complete the acceptance test procedure. if Customer unreasonably delays the completion of the test procedure beyond 180 days from software installation, then successful application acceptance shall be deemed to have occurred for the Licensed Standard Software on the 181" day after the installation date, and the application acceptance payments from Exhibit A are due. Modifications identified as required to go live will be included in the Acceptance Test process. All accepted applications for Level 1 will be billed at IS°/n of the cost defined in Exhibit A. If an application fails to substantially meet the relevant specifications from Exhibit G, Customer shall notify New World in writing of the individual specifications not accepted . New World shall then provide the specification by the next scheduled acceptance test, or provide an acceptable alternative approach to Customer within 30 days of receiving Customer's list of unacceptable specifications. If Customer has not licensed the software on Exhibit A to meet a functional specification as described in Section 4: of Customer's RFP, then that specification shall not apply to the acceptance test procedure. Level 2: Final Acceptance Payment When 45 calendar days have passed from the time when any three of the four following Exhibit A applications are in daily "live operational use" by Customer, then the Final Acccptance Payment from Exhibit A is due. X Aegis Combined Law Enforcement/Fire%EMS CAD X Aegis Law Enforcement Records SoR~e~are Base Package X Aegis Mobile X Aegis Correction If one year has passed from the date of software installation and Customer is not live on the above applications, the final acceptance payment is also due. The one year final payment flocs not apply if any two of the above four applications cannot be used by Customer in a "live mode" due to a substantial documented deficiency that was not addressed by New World under the application acceptance test process described above. Live operational use is defined as a period of time where the Exhibit A CAD software is available for use 99% of the time in a consecutive 30 day period. During the 45 day period for Acceptance Level 2 to occur, if the CAD software is not available for use 99°/, of the time for a consecutive 30 day period, the 30 day clock resets, and the 45 day acceptance period is extended until a successful 30 day period occurs. Only unscheduled downtime for CAD shall be taken into consideration for the 99% calculation. Any downtime planned or unplanned, that is brought about by Customer and/or third party (i.e. hardware/software) reasons shall be excluded from the downtime calculation for CAD during a 30 day evaluation period. CONFIDENTIAL (Revised 02/ 10/04) City of San Leandro, CA