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help translate 13 different languages when <br /> necessary, and one who can use sign <br /> language. Staff also have access to <br /> AT&T's Language Line Service. <br /> c. Preserve below-market rate (BMR) c. City staff send I~iJD income and rent <br /> units via desk monitoring and site guidelines annually to the City's 15 <br /> visits. Build affordable housing units. different properties with 742 BMR units. <br /> Staff reviewed quarterly/annual compliance <br /> reports and tenant certifications for 12 of <br /> 15 ro erties with these BMR units. <br /> <br />3. Changes to standards for a. Consider amendments to Zoning a. The City updated its Secondary Unit <br />special housing types Code to conform to State law Ordinance to conform to State law, <br />(second units, regarding second units. disallowing discretionary review of second <br />mobile/manufactured units. <br />homes, residential hotels <br />and homeless shelters). b. Explore provisions to allow "group b. The City still has "group housing" under <br />Changes to housing" uses in Industrial Light "professional" or business zones. <br />approvals/permit processing zones. <br />requirements. c. The City accepts some permits in digital <br /> c. Make the permit approval process format and comments on plans <br /> easier and more convenient. electronicall . <br /> <br />4. Landlords refused to rent a. Inquiries and Complaints filed are Also refer to narrative under Priority #4, <br />to families with children, evaluated within 24 hours from the "Reduce Housing Discrimination" for <br />seniors, disabled and other time they are received. Complaints details about ECHO's fair housing services. <br />racial minorities. are investigated and reported to the Below is a synopsis: <br /> City in writing in quarterly reports. <br /> a. 12 fair housing inquiries handled; <br /> 17 housing discrimination complaints <br /> investigated. <br /> b. Conduct annual audit/testing based b. Two fair housing audits completed. <br /> on a sample of one protected class <br /> per audit. <br /> c. Outreach and education methods used: <br /> c. Conduct outreach, training and 1) 13 fair housing trainings for 120 <br /> educational programs promoting fair landlords and property managers, 80 <br /> housing for: potential homebuyers; 10 tenants and pre- <br /> • landlords and property managers release inmates, and 6 realtors. <br /> • tenants and the general public in <br />San Leandro. 2) 13 fair housing presentations to <br />social service agencies and prospective <br /> testers. <br /> 3) multiple public service <br /> announcements to over 20 radio stations. <br /> 4) 1,230 fliers distributed through <br /> educational and outreach programs, <br /> through the mail, and to landlords, tenants <br /> and social service roviders. <br />Draft Consolidated Annual Performance and Evaluation Report: FY2004-2005 <br />City of San Leandro <br />Page 13 <br />