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the west side and hourly, southbound service on the east side. The second bus will operate in a counterclockwise direction providing hourly, northbound service on the east side and hourly, southbound service on the west side. Each bus will be required to depart the time points at a published departure time according to a scheduled bus stop sequence. The schedules will be "relaxed" between each time point to permit route deviation within the service area zone between each pair of time points. Both the clockwise and counterclockwise loops are established with an approximate 54-minute cycle time, leaving six minutes (10%) for recovery at the Flex Route Shuttle start and finish point. There are currently eleven (11) time points at specific locations within the city limits (Figure 1). Time points may change within the contract period to meet demand. Changes will be made in consultation with the CONTRACTOR. The CITY shall be solely responsible for the identification, design, placement and maintenance of any fixed- stop locations. Passengers will be able to walk on at the time points and request a drop off within any of the subsequent zones. Other passengers will make advance requests for service to and from locations requiring a demand response, route deviation between the fornlal time points. FLEX is an evolving service and the CONTRACTOR must be flexible and willing to problem solve to identify need and modify the service to meet demand and maximize ridership. 21.1. Eligibility Requirements Who can use the FLEX Shuttle Bus Service? A resident of the City of San Leandro who is: 60 years old or older, or East Bay Paratransit Certified Who can use the FLEX Shuttle Curb-to-Curb Service? • A resident of the City of San Leandro who is: 75 years old or older, or East Bay Paratransit Certified. The FLEX Shuttle is intended for seniors and persons with disabilities_ The CITY will determine eligibility criteria, assess applications and provide the CONTRACTOR with an updated registration list for trip booking. All registrants will be issued a registration card for presentation to shuttle bus drivers upon boarding. The CONTRACTOR will be responsible for the verification of all trip requests to ensure eligibility. Eligible passengers will be able to travel with anon-registrant companion to assist with parcels and act as a Personal Care Attendants (PCA) if the registrant feels one is required. All companions must be identified at the time a trip is requested or when the registrant boards at a designated bus stop. This is necessary to ensure that bus capacity is not exceeded. 2.1.2. Number of Registered Program Participants EXHIBIT A Page 2 of 13 G:\Oliver\ParatransitFY 2004-OS\1MV Contract FY 2004-OS