Agmt 2004 Salient Networks - Laserfiche WebLink

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INSTALLATION TRAINING FIItST YEAR MAINT. ..................................Included ..........................Included .................................Included TOTAL PURCHASE PRIDE ..............................................................58,101.62 Applicable taxes, shipping and handling to be added at the time of invoicing. Addendum B to Modular Messaging and/or Speech Access System Purchase Agreement Support and Maintenance 90 days of post-installation software support are provided as part of this System Purchase Agreement. Should there be a problem with the Modular Messaging and/or Speech Access software, Seller will make the necessary remedies and assure that the system is in good operating order. After that 90-day period the following option has been selected by the City of San Leandro for the First Year Maintenance term: Support Agreement ^ 24/7 MSA On-Site and Remote Support (for 9 month period following the 90 day post-installation support). No time limit or limit on number of calls. On-Site or remote support to be provided 24 hours a day, 7 days week, including holidays. Priority response within 2 hours. Customers placed in queue ahead of all other Customers. o Purchase of 9-month contract: $6,750 for 9 months following 90 day post-installation support. LIMITS OF LIABLITY Salient Networks shall not be held liable for any failure of the customer's network. This includes, but is not limited to, Network servers, software, e-mail system, Routers, Switches, Disk drives, PBX's, or current voicemail system. Salient Networks strongly encourages its customers to make a full backup of their network, including their e-mail system, prior to any installations or modifications. MAINTENANCE SERVICES Maintenance. Seller shall provide such service and repairs as may be reasonably necessary to keep the System operating in good working order. Maintenance shall include the labor and parts required to repair or replace equipment which has become defective through normal wear and usage. Emergency Response (8 Hours Day/5 Days Week). Seller shall use its best efforts to respond to emergency calls (the total inoperability of the System) within four (4) hours after receiving notice thereof. 8/5 coverage time shall be understood to mean Monday through Friday, 8:30 a.m. to 5:00 p.m. PTS, except any holiday observed by either Seller or Customer. Service provided outside of the business day shall be surcharged at Seller's then, current surcharge rate.