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the enjoyment of any right, privilege, or advantage, to a qualified individual with handicaps the opportunity <br />to participate in, or benefit from, the service, benefit, aid or housing. <br />B. Provisions Regarding Communications With Individuals With Handicaps <br />A Developer who receives Federal assistance as part of the CDBG program shall take appropriate <br />steps to ensure effective communication with customers, clients, and other members of the public. Such <br />steps, when appropriate, may include, but are not limited to: <br />1. Furnishing appropriate auxiliary aids where necessary to afford an individual with <br />handicaps an equal opportunity to participate in, and enjoy the benefits of, a program or activity receiving <br />Federal financial assistance. A Developer is not required to provide individually prescribed devices, <br />readers for personal use or study, or other devices of a personal nature. <br />2. Where a Developer communicates with customers, clients, and other members of <br />the public by telephone, telecommunication devices for deaf persons (TDD's) or equally effective <br />communication systems shall be used. <br />3. A Developer who receives Federal assistance as part of the CDBG program shall <br />adopt and implement procedures to ensure that interested persons (including persons with impaired vision <br />or hearing) can obtain information concerning the existence and location of accessible services, activities <br />and facilities. <br />4. A Developer is not required to take any action that would result in a fundamental <br />alteration in the nature of a program or activity or in undue financial or administrative burden: <br />LMR/bh <br />J:IwpolMnrsw11361001WGREE1Z~21Cit<zensl6chibit E 2 042402.doc <br />8 <br />