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(d) After an investigation and review, the ADA Coordinator or Section 504 Coordinator will <br />respond in writing, and where appropriate in a format accessible to the complainant. The <br />response will explain his/her position on the issue and offer options for substantive <br />resolution of the grievance. <br />(e) If the response by the ADA Coordinator or Section 504 Coordinator does not satisfactorily <br />resolve the issue, the complainant and/or his/her designee may appeal the decision to the <br />City Manager within fifteen (15) calendar days after receipt of the response. <br />(f) After receiving the appeal, the City Manager or his/her designee will review the appeal and <br />the ADA Coordinator's or Section 504 Coordinator's finding. Within a reasonable period, <br />after a review, the City Manager or his designee will respond in writing, and where <br />appropriate in a format that is accessible to the complainant, with a final resolution to the <br />gnevance. <br />(g) Grievance files shall be maintained for a period three (3) years from the date the grievance <br />was received by the City. <br />Introduced by Councilmember Stephens and passed and adopted this 2°d day of November, <br />2009, by the following called vote: <br />Members of the Council: <br />AYES: Councilmembers Gregory, Prola, Reed, Souza, Starosciak, Stephens; <br />Mayor Santos (7) <br />NOES: None (0) <br />ABSENT: None <br />< < <br />ATTEST: Wt <br />Marian Handa, City Clerk <br />(0) <br />RESOLUTION N0.2009-144 4 <br />