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Theft Prevention Program <br />Program Goals: <br />November 16, 2009 <br />Identify relevant patterns, practices and specific activities (referred to in the program as <br />"red flags") that signal possible identity theft relating to information maintained in the <br />City's customer accounts, both those currently existing and those accounts established in <br />the future. <br />2. Detect "red flags" after the program has been implemented. <br />3. Respond promptly and appropriately to detected red flags to prevent or mitigate identity <br />theft relating to the City's customer account information. <br />4. Ensure that the program is updated periodically to reflect any necessary changes. <br />Key Program Features: <br />1. Describes suspicious documents and activities. <br />2. Provides direction to billing staff in how to detect and respond to "Red Flags". <br />3. Establishes procedures to protect against identity theft. <br />4. Assigns responsibility for program administration and oversight. <br />Current City Council Policy <br />Not Applicable <br />Previous City Council Action(s) <br />Not Applicable <br />City Council Committee Review and Action <br />Not Applicable <br />Applicable General Plan Policy <br />Not Applicable <br />Permits and/or Variances Granted <br />Not Applicable <br />Environmental Review <br />Not Applicable <br />Code Compliance Review <br />Not Applicable <br />Board/Commission Findings <br />Not Applicable <br />G:ACounci1~2009-10 Resolutions & Staff Reports\Identity Theft Prevention Program] 1-] 6-09.docx <br />