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EXHIBIT A <br />SCOPE OF WORK <br />Term of Contract: .July 1, 2010 -June 30, 2011 <br />Agency: ECHO Housing <br />Address: 770 A Street <br />Hayward, CA 94541 <br />Contact Person: Marjorie A. Rocha, Executive Director <br />Phone: 510-581-9380 (ext. 17) <br />Project Name: Tenant/Landlord Counseling Services <br />PROJECT GOALS AND OBJECTIVES <br />Provide Tenant/Landlord Counseling Services to residents of San Leandro, which includes: <br />- Responding to inquiries and complaints by tenants or landlords <br />- Providing information <br />- Explaining their rights and responsibilities <br />- Providing dispute resolution services <br />- Outreach and education/training to landlords, property managers, and tenants <br />MAJOR ACTIVITIES and PERFORMANCE MEASURES <br />SUBRECIPIENT SHALL, FOR THE TERM OF THE CONTRACT: <br />1. Serve all tenants and landlords inquiring about rental housing rights and responsibilities - <br />approximately 130 responses for information and referral services. <br />2. Respond to inquiries within one business day. <br />3. Offer conciliation and/or mediation of all housing dispute cases except for deposits -Approximately six <br />(6) caseswill be mediated. <br />4. Provide approximately six (6) referrals to attorneys and small claims court, if the client wishes to pursue <br />the case. <br />5. Prevent evictions -Approximately five (5) cases will result in eviction prevention. <br />6. Provide approximately seventeen (17) appropriate referrals to outside agencies. <br />7. Provide outreach which shall comprise of: <br />a. Distribution of 410 pieces of remedial material within San Leandro. <br />b. Ten (10) quarterly public service announcements. <br />c. One (1) appearance on local television or radio station. <br />d. One (1) owner/property manager training. <br />-13- <br />CDBG Agreement with ECHO Housing - <br />Tenant/Landlord Counseling FY1q-11 <br />