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B. Provisions Regarding Communications With Individuals With Handicaps <br />A contractor who receives Federal assistance as part of the CDBG program shall take <br />appropriate steps to ensure effective communication with customers, clients, and other <br />members of the public. Such steps, when appropriate, may include, but are not limited <br />to: <br />1. Furnishing appropriate auxiliary aids where necessary to afford an <br />individual with handicaps an equal opportunity to participate in, and enjoy <br />the benefits of, a program or activity receiving Federal financial <br />assistance. A contractor is not required to provide individually prescribed <br />devices, readers for personal use or study, or other devices of a personal <br />nature. <br />2. Where a contractor communicates with customers, clients, and other <br />members of the public by telephone, telecommunication devices for deaf <br />persons (TDD's) or equally effective communication systems shall be <br />used. <br />3. A contractor who receives Federal assistance as part of the CDBG <br />program shall adopt and implement procedures to ensure that interested <br />persons (including persons with impaired vision or hearing) can obtain <br />information concerning the existence and location of accessible services, <br />activities and facilities. <br />4. A contractor is not required to take any action that would result in a <br />fundamental alteration in the nature of a program or activity or in undue <br />financial or administrative burden. <br />D\CDBG\AGREEMENT. FMT\CONTRACT\EXHIBITE.CIP <br />Revised 5/96 <br />Exhibit E Page 10 of 10 <br />