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6. Requests for Software Correction on Licensed Standard Software <br />At any time during the SSMA period, if Customer believes that the Licensed Standard Software does not <br />conform to the current specifications set forth in the user manuals, Customer must notify New World in <br />writing that there is a claimed defect and specify which feature and/or report Customer believes to be <br />defective. Before any notice is sent to New World, it must be reviewed and approved by the Customer <br />Liaison. Documented examples of the claimed defect must accompany each notice. New World will review <br />the documented notice and when a feature or report does not conforni to the published specifications, New <br />World will provide software correction service at no charge. Anon-warranty request is handled as a billable <br />Request for Service (RFS). <br />The no charge software correction service does not apply to any of the following: <br />(a) .situations where the Licensed Standard Software has been changed by anyone other than New <br />World personnel; <br />(b) situations where Customer's use or operations error causes incorrect information or reports to be <br />generated; and; <br />(c) requests that go beyond the scope of the specifications set forth in the current User Manuals. <br />7. Maintenance Costs for Licensed Standard Software Packages Covered for IBM AS/ <br />New World agrees to provide software maintenance at the costs listed below for the following New World <br />Licensed Standard Software packages installed at Customer's location: <br />AnplicaHon Packaee <br />Number of Modules <br />1. Aegis® Computer Aided Dispatch (CAD) 14 <br />2. Aegis® Law Enforcement Records Software 25 <br />3. Aegis® Public Safety Interface Software 7 <br />4. Aegis® Corrections Management Software 12 <br />5. Aegis® Other Software for Public Safety 1 <br />6. Aegis® Photo Imaging Software 2 <br />7. Aegis® Data Analysis/Crime Mapping/Mgt Reporting 2 <br />8. Aegis® Mobile Management Server Software 4 <br />9. Aegis® Mobile Software on the RS6000 5 <br />10. Aegis® Mobile Client Laptop Software 11 <br />11. Aegis® Mobile Software on the 400 or MSP Server 2 <br />12. Aegis® ESRI Embedded Applications -Upgrades 2 <br />ANNUAL <br />MAINTENANCE COST: See Below <br />Period Covered Annual Amount Billing Date <br />9/1 /2010 to 8/31 /2011 $195,000. 8/15/2010 <br />9/1/2011 to 8/31/2012 $204,750 8/15/2011 <br />9/1/2012 to 8/31/2013 $214,988 8/15/2012 <br />9/1/2013 to 8/31/2014 $225,737 8/15/2013 <br />9/1/2014 to 8/31/2015 $237,024 8/15/2014 <br />Note: Unless extended by New World, the above costs are available for 90 days after submission of the <br />costs to Customer. After 90 days, New World may change the costs. <br />ALL INVOICES ARE DUE FIFTEEN (15) DAYS FROM BILLING DATE. <br />(Rev SSMA 03/06) CONFIDENTIAL San Leandro, CA <br />