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enjoyment of any right, privilege, or advantage, to a qualified individual with <br /> handicaps the opportunity to participate in, or benefit from, the service, benefit, aid <br /> or housing; <br /> B. Provisions Regarding Communications With Individuals With Handicaps <br /> An entity who receives Federal assistance as part of the CDBG program shall take <br /> a pr,rriate steps to ensure effective communication with customers, clients, and other <br /> members of the public. Such steps, when appropriate, may include, but are not limited to: <br /> 1. Furnishing appropriate auxiliary aids where necessary to afford an <br /> individual with handicaps an equal opportunity to participate in, and enjoy <br /> the benefits of, a program or activity receiving Federal financial assistance. <br /> An entity is not required to provide individually prescribed devices, readers <br /> for personal use or study, or other devices of a personal nature. <br /> 2. Where it becomes necessary to communicate with customers, clients, and <br /> other members of the public by telephone, telecommunication devices for <br /> deaf persons (TDD's) or equally effective communication systems shall be <br /> used. <br /> 3. An entity who receives Federal assistance as part of the CDBG program <br /> shall adopt and implement procedures to ensure that interested persons <br /> (including persons with impaired vision or hearing) can obtain information <br /> conceming the existence and location of accessible services, activities and <br /> facilities. <br /> 4. An entity is not required to take any action that would result in a <br /> fundamental alteration in the nature of a program or activity or in undue <br /> financial or administrative burden. <br /> G: \CDBG\99-001PORT OF OAx1AND\CDBG AGREEMENT.DOC <br /> Revised 5/96 <br /> Exhibit E <br /> Page 5 of 5 <br />