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(d) After an investigation and review, the ADA Coordinator or Section 504 Coordinator will respond in writing, and where appropriate in a format accessible to the complainant. The response will explain his/her position on the issue and offer options for substantive resolution of the grievance. (e) if the response by the ADA Coordinator or Section 504 Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision to the City Manager within fifteen (15) calendar days after receipt of the response. (f) After receiving the appeal, the City Manager or his/her designee will review the appeal and the ADA Coordinator's or Section 504 Coordinator's finding. Within a reasonable period, after a review, the City Manager or his designee will respond in writing, and where appropriate in a format that is accessible to the complainant, with a final resolution to the grievance. (g) Grievance files shall be maintained for a period three (3) years from the date the grievance was received by the City. ARTICLE 3— REASONABLE ACCOMMODATION POLICY FOR ZONING AND LAND USE $2.5.300: REASONABLE ACCOMMODATION POLICY - ZONING AND LAND USE. This Article provides a procedure to request reasonable accommodation for persons with disabilities seeking equal access to housing under the Federal Fair Housing Act and the California Fair Employment and Housing Act (the Acts) in the application of zoning laws and other land use regulations, policies and procedures. §2.5.305: APPLICABILITY. A request for reasonable accommodation may be made by any person with a disability, his /her representative or any entity, when the application of a zoning law or other land use regulation, policy or practice acts as a barrier to fair housing opportunities. A person with a disability is a person who has a physical or mental impairment that limits or substantially limits one or more major life activities, anyone who is regarded as having such impairment or anyone who has a record of such impairment. This Article is intended to apply to those persons who are defined as disabled under the Acts. A request for reasonable accommodation may include a modification or exception to the rules, standards and practices for the siting, development and use of housing or housing - related facilities That would eliminate regulatory barriers and provide a person with a disability equal opportunity to housing of his /her choice. Requests for reasonable accommodation shall be made in the manner prescribed by §2.5.310 (Application Requirements) and shall be made to the City's ADA Coordinator. ¢2.5.310: APPLICATION REQUIREMENTS. (a) Application. Requests for reasonable accommodation shall be submitted on an application form provided by the ADA Coordinator and shall include the following information: RESOLUTION NO. 2010 -117 4