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San Leandro LINKS 2010 Shutde Rider Survey <br /> How Long Commuters Have Been Using BART and LINKS <br /> A total of 48% of shuttle riders who use BART have been commuting this way for Tess than one <br /> year. More than one - quarter (27 %) have been commuting on BART and LINKS for more than <br /> three years. Results are comparable to 2008. Table 17 shows how long commuters have been <br /> using BART and LINKS. <br /> Table 17 — Time Using BART and LINKS <br /> Time Percent <br /> Six months or less 28% <br /> More than 6 months. Tess than 1 year 20% <br /> One to three years 26% <br /> More than three years 27% <br /> Total 100% <br /> Ways to Improve LINKS Service <br /> The most common suggestion among survey respondents was to run the LINKS shuttle all day. <br /> Others suggested adhering to a fixed schedule, and having a printed schedule. Most expressed <br /> gratitude for the shuttle, and encouraged LINKS to continue as a free service. <br /> Conclusions <br /> Shuttle riders continue to quite satisfied with the LINKS service. As the population it serves <br /> is low income, riders again emphasize that they rely on the service, and they very much wish it to <br /> remain free. Most say that charging a fee would cause financial hardship. <br /> To improve the service, riders just want it to continue running. Many would welcome longer <br /> hours. <br /> Valerie Bruck Consulting 13 October 2010 <br />