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CITY OF SAN LEANDRO <br /> MEMORANDUM <br /> DATE: January 18, 2011 <br /> TO: Stephen L. Hollister, City Manager <br /> VIA: Lianne Marshall, Assistant City Manager <br /> FROM: Rayan Fowler, Information Services Manager <br /> SUBJECT: WEBSITE ENHANCEMENT REQUEST <br /> Mayor Cassidy met with the City Manager and staff to present suggestions on the City's website. The <br /> suggestions included increasing the visibility and ease of finding the Council Agenda, clarifying <br /> functionality of features such as San Leandro Assist and E- Notify, and obtaining community input. The <br /> following specific recommendations were made: <br /> 1. Add Council Agenda on Quick Links <br /> 2. Highlight days which have events on the Main Page calendar <br /> 3. Add the Council agenda link on the Residents and Business links menus <br /> 4. Add the City Council Agenda to the How Do I Find menu <br /> 5. Add a link to the Agenda from the Calendar description <br /> As there was no change in functionality or cost incurred to implement recommendations, staff has <br /> accomplished items 2 -5. Staff recommends Item 1 be reviewed with the City Council Rules and <br /> Communications Committee as this is a change in functionality. <br /> Item 1, Quick Links, is a tool automated by the internal program. The top 8 pages that receive the most <br /> hits are automatically placed in Quick Links by the program. This changes daily and automatically. <br /> Although staff does not manage Quick Links, we have the ability to force a topic. To date, we have <br /> only done so to promote a topic for a limited duration. For example, we have forced Business License <br /> Renewal to provide easy access for San Leandro businesses to renew their business licenses on -line and <br /> reduce staff time in processing paper renewals. Once Business License Renewal season has ended, the <br /> Quick Link will no longer be forced. <br /> Community input has always been a high priority. Since launching the new website we have increased <br /> visits by 35 %. We continue to receive feedback in a variety of ways. Users submit website feedback <br /> forms regularly. We also receive community and business feedback through staff interactions as well as <br /> City Comments. All comments and suggestions are reviewed by the department responsible for the page <br /> in question and Information Technology. <br /> One of the most important features of the new program is the ability to make changes and enhancements <br /> immediately. The website is a work in progress and improves continually thanks to suggestions and <br /> recommendations made by all. If the Committee approves, staff will implement Item 1, adding Council <br /> Agendas to the Quick Links. <br />