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EXHIBIT "C" <br /> Maintenance <br /> 1. All repair and maintenance of the Traffic Camera Safety Improvement Program and <br /> related equipment will be the sole responsibility of Redflex, including but not limited <br /> to maintaining the casings of the cameras included in the Redflex System and all <br /> other Equipment in reasonably clean and graffiti -free condition. <br /> 2. Redflex shall not open the Traffic Signal Controller Boxes without a representative of <br /> city Traffic Engineering present. <br /> 3. In the event that images of a quality suitable for the Authorized Employee to identify <br /> Violations cannot be reasonably obtained without the use of flash units, Redflex shall <br /> provide and install such flash units. <br /> 4. Redflex may assign specific personnel to provide follow up assistance to the <br /> Customer in the form of the HELPDESK, a designated Customer Service <br /> Representative and a Director of Accounts. <br /> 25 <br />