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2. Where a contractor communicates with customers, clients, and other <br /> members of the public by telephone, telecommunication devices for deaf <br /> persons (TDD's) or equally effective communication systems shall be <br /> used. <br /> 3. A contractor who receives Federal assistance as part of the CDBG <br /> program shall adopt and implement procedures to ensure that interested <br /> persons (including persons with impaired vision or hearing) can obtain <br /> information concerning the existence and location of accessible services, <br /> activities and facilities. <br /> 4. A contractor is not required to take any action that would result in a <br /> fundamental alteration in the nature of a program or activity or in undue <br /> financial or administrative burden. <br /> DIC D BGIAG RE EM EM. FMTICONTRA CTIEX H I BITE. C I P <br /> Rcviscd 5196 <br /> • <br /> Exhibit E <br /> Page 10 of 10 <br />