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• Recreation & Human Services <br />The findings and recommendations contained in this section will serve as a basis for the <br />implementation of specific improvements for providing access to City programs. All <br />departments, divisions and programs will utilize these recommendations to facilitate the <br />participation of persons with disabilities in programs, activities, and services. There were a total <br />of 11 programmatic questionnaires submitted by the City of San Leandro Staff. Detailed <br />department reports can be found in Section 3.3 of the full Plan. <br />Accessible /Adaptive Equipment <br />Self- Evaluation Findings: <br />Some City departments allow the public to access electronic devices. Of the Departments that <br />allowed access to electronic devices, most reported providing adaptive aids such as a clipboard <br />when accessible counters are not available. Most departments provide accessible equipment <br />upon request. <br />Recommended actions include maintaining a resource list of assistive technology equipment <br />and sources for acquiring them; establishing a "resource toolkit" of aids and resources that <br />should be available for use by people participating in City programs; and include accessibility as <br />a consideration for purchasing decision making. <br />Customer Service <br />Self- Evaluation Findin <br />Most staff reported that they are aware of procedures for determining reasonable <br />modifications to achieve program accessibility. No department reported charging an additional <br />fee for modifying a program for a person with a disability. Some departments indicated that <br />they consult or have partnerships with outside organizations that provide services to people <br />with disabilities. <br />Recommended actions include <br />making appropriate modifications to regular practices to <br />accommodate the needs of individuals with disabilities when providing customer service; insure <br />that all facilities remain accessible; provide standard equipment at each site where programs <br />are administered to facilitate basic communications access using alternative formats; make all <br />personnel aware of the protocol that allows for service animals in City facilities and programs; <br />and uniformly use criteria for determining reasonable modifications to provide program <br />accessibility. <br />Notice Requirements <br />Title II regulations require the City to inform the public of the rights and protections provided <br />by the ADA for access to public programs, services, and activities. <br />Page 5 <br />