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Oakland International Airport Noise Management - About <br />Page 1 of 1 <br />HOME AIRCRAFT NOISE FILE NOISE REPORTS NOISE FORUM PILOT FLIGHT CONTACT US <br />INFORMATION COMPLAINT INFORMATION TRACKING <br />File Noise Complaint <br />Noise Complaint Information <br />The Port of Oakland encourages residents to submit an aircraft noise <br />complaint or perform their own aircraft noise investigation at the complaint <br />website, Web . Our greatest priority is to respond to direct complaint <br />phone calls and website submissions. The Noise Management Office <br />reviews all comments or complaints and responds as soon as possible with <br />appropriate and pertinent information. <br />Response to Citizens <br />When making a complaint, if you request a call back or more information, <br />you will receive a response from a noise abatement specialist. In general, <br />first time complaints receive a written response. If you wish to be contacted <br />by telephone, two attempts will be made to reach you and at least one message is left, if possible. During normal business hours <br />(Monday -Friday 8:30 am to 4:30 pm) the noise complaint line is answered by a member of the Noise Management Office Staff, <br />to the extent possible. <br />Investigating Aircraft Noise Events <br />The Port's Airport Noise and Operations Management System (ANOMS) uses a combination of microphones and radar data to <br />record and track aircraft events throughout the Bay area. Flight track information gathered includes time of day, aircraft type, <br />altitude, and airline identification as well as single event and cumulative (over time) noise levels, if available. Using this data, staff <br />can determine whether the event in question violated any established voluntary noise abatement procedures, Members of the <br />community can view flight tracks of aircraft operations at WebTrak with a 10 minute delay or playback the desired time period. <br />Click hereto view flight tracks. Click her for instructions on using WebTrak. <br />How do I File a Noise Complaint? (select one below) <br />• File Noise Complaint on WebTrak <br />Noise Complaint Hotline - (510) 563-6463 <br />«2001-201 I Port of Oakland, <br />All rights reserved. <br />Powered by 11ricteNeL lMernational <br />STAY CONNECTED: <br />Fl.ome I About � EA -Q I File Noise Complaint I Noise forum I Pilot.luI 1 light'fracking I Contact Us <br />http:l/www.flyquietoak.com/pages/file_noise-complaint.html 3/9/2012 <br />