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Alameda CTC Paratransit Program Application Page 4 of 22 Application Period July 1, 2012 through June 30, 2013 4A. Has this plan been reviewed by a local paratransit advisory committee? ✓❑ Yes ❑ No 4B. If yes, list the committee name and date of the meeting. Senior Commission (Paratransit Advisory Body) - March 15, 2012 5. Describe any surveys or analysis conducted to develop this plan and to select the range of services your program offers? (max. 300 characters) The annual survey is sent to all registered riders. This year we received a 31% response rate. Through the survey we gather critical information such as: frequency of use, trip purpose, service quality and future needs. Survey respondents provide helpful comments and suggestions. 6. Describe how the planning process (e.g., consumer input, surveys and staff analysis) is connected to the service plan: How do the planned services correspond to the results of the planning process? (max. 500 characters) 4s previously stated, shuttle route changes have been implemented in response to suggestions made :hrough the survey and annual workshops. Customers indicated overall satisfaction with the service and no 'urther changes are indicated at this time. (Overall Quality of Service: Good - 86 %, Fair - 9 %, Poor - 1 %, )on't Know - 4 %) 7. Did you (or will you) get a Governing Body Resolution to authorize submittal of this plan? ✓❑ Yes ❑ No If yes, please indicate the date that the plan was approved or is scheduled for action: 5/21 /12 OUTREACH 8. How do potential users of the services learn about what services are available in your community? (max. 500 characters) he Flex Shuttle and Medical Service is advertised through the following: City Website Community Access Channel Recreation Guide (Delivered three times per year to every household and business) Information is available at all City locations: Community Center, Senior Center, Library, etc. Outreach - Staff routinely conducts off -site outreach at neighborhood meetings, senior living facilities, etc.