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Alameda CTC Paratransit Program Application <br />Application Period July 1, 2012 through June 30, 2013 <br />Page 7 of 22 <br />FINANCES: PROGRAM COSTS AND REVENUE <br />16. Please complete Table B and C Attachments (Table B Program Costs and Table C <br />Program Revenues tabs) in the Excel workbook to indicate the total expected costs and <br />revenues for your program in FY 12 -13. <br />17. If you anticipate an undesignated reserve by the end of FY 12 -13 (see cell C10 in the <br />Table C Attachment in the Excel workbook), how do you plan to use these undesignated <br />reserve Measure B funds? (max. 300 characters) <br />The undesignated reserve is less than the allowable operating reserve. It will be maintained for operating <br />reserve. <br />18. In Table A, you may have indicated funding for "Management /Overhead" and <br />"Customer Service and Outreach." Please describe what costs are included in these two <br />categories and how you determined these cost allocations? The definition of these two <br />categories is included in question 1. <br />Management /Overhead (max. 350 characters) <br />Overhead includes the cost of insurance. Management includes program oversight including: planning, <br />budgeting, contract oversight and regional meetings. The allocation is based on 25% of the Human Services <br />Manager's time. <br />Customer Service and Outreach (max. 350 characters) <br />Customer Service /Outreach includes daily operational activities such as processing applications, <br />maintaining the data base and statistical information, answering consumer questions, complaint follow -up, <br />outreach and education. The allocation is based on 25% of the Senior Services Supervisor's time. <br />MISCELLANEOUS <br />19. If you have any additional notes or clarifications you would like to provide about your <br />program plan, please include them here. (max. 500 characters) <br />