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Alameda CTC Paratransit Program Application Application Period July 1, 2012 through June 30, 2013 Page 19 of 22 City Accessible Shuttle Service Guidelines Service Description Shuttles are accessible vehicles that operate on a fixed route and schedule. They serve common trip origins and destinations visited by eligible consumers. Common trip origins and destinations are: senior centers, medical facilities, grocery stores, BART stations, other transit stations, community centers, commercial districts, and post offices. Shuttles should Eligible Population be designed to supplement the services of existing fixed route transit Service Area services. Routes should not necessarily be designed for fast travel, but to Time and Days of Service get as close as possible to destinations of interest, often going into parking Fare (Cost to Customer) lots or up to the front entrance of a senior living facility. Shuttles allow for more flexibility than pre- scheduled paratransit service, and are more likely to serve active seniors who do not drive and are not ADA paratransit registrants. Eligible Population Shuttles should be designed to appeal to older people, but can be made open to the general public. Time and Days of Service At discretion of program sponsor with local consumer input. Service Area At discretion of program sponsor. Fare (Cost to Customer) Fares should be not exceed East Bay Paratransit fares, but can be lower, and can be equated to distance. Cost of Service By end of FY12 /13, the cost per one -way person trip must be $20 or lower. Other Shuttles are required to coordinate with the local fixed route transit provider. Shuttle routes and schedules should be designed with input from the senior and disabled communities and any shuttle plan must be submitted to the Alameda CTC for review prior to requesting funding to ensure effective design. Deviations and flag stops are permitted at discretion of program sponsor. Group Trips Service Guidelines Service Description Group trips are round -trip accessible van rides for pre - planned outings or to attend specific events or go to specific destinations for fixed amounts of time, e.g. shopping trips or religious services. Trips usually originate from a senior center or housing facility. These trips are specifically designed to serve the needs of seniors and people with disabilities. Eligible Population At discretion of program sponsor. Service Area Programs can impose mileage limitations to control program costs. Time and Days of Service Group trips must begin and end on the same day. Fare (Cost to Customer) At discretion of program sponsor.