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When appropriate, Subgrantee shall prepare and approve applications for RAP <br /> and CFN /HA, securing documentation references and written verifications. <br /> Subgrantee shall include the number of San Leandro households served and the <br /> status of RAP loan guarantee repayments in the quarterly reports. <br /> 5. All tenant/landlord inquires shall be answered or telephone messages returned <br /> within two business days. <br /> 6. Telephone contact staff shall be familiar with area -wide referral agencies, shelters <br /> and housing programs. <br /> • <br /> 7. Subgrantee shall request and keep records of client information and action taken <br /> or referrals given. Wherever possible client information shall include names, <br /> addresses, telephone numbers, household size, ethnicity and the sex and age of the <br /> Head of Household. If client refuses to provide information, it shall be noted and <br /> counselors shall use their best judgement in completing intake information. <br /> 8. Subgrantee shall assist San Leandro Residents with short -term financial aid by <br /> offering a security deposit guarantee and in some cases a guarantee for <br /> outstanding rent due to a temporary financial setback. <br /> C. Mediation <br /> Type of Assistance: Contact parties in tenant- landlord dispute (when there appears to <br /> be an opportunity for resolution); negotiate resolution. <br /> Hours of Operation: As required. <br /> Responses Goal: <br /> I . Subgrantee shall provide mediation of housing disputes between landlords and <br /> tenants as needed for eviction intervention and other general . <br /> 2. Subgrantee shall keep records of all mediation meetings. <br /> 3. Subgrantee shall advise the City of the mediation resolution on a quarterly basis. <br /> D. Quarterly and Annual Reports <br /> 1. The Subgrantee shall provide City quarterly and annual reports on all inquiries <br /> handled. Subgrantee shall submit such reports within 30 days of the end of the <br /> quarter. The reports shall provide the type and total number of cases served, <br /> according to the following categories: <br /> Exhibit A page 4 of 5 <br /> July 15, 2002 — Word <br /> G:1Community Development\CDBG\ECHOWY2002 -03 <br />