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were provided to 217 landlords and tenant households. In FY 2011-2012, ECHO handled 101 cases related to eviction and succeeded in preventing seven (7) households from being evicted. <br />Staff also assisted with thirty-three (33) landlord/tenant inquiries related to repairs, nine (9) cases regarding security deposits, fifteen (15) instances involving rent increases, <br />six (6) occurrences of unlawful entry by a landlord, and three (3) cases involving retaliation by the landlord. There were also sixty-four (64) miscellaneous inquiries (e.g., information <br />on rental contracts and unlawful detainers, providing general information on tenant and landlord rights with referrals to attorneys, Eden Housing, Eviction Defense, the Building Inspector, <br />the Rental Assistance Program and Fair <br />DRAFT Consolidated Annual Performance and Evaluation Report: FY 2011-2012 City of San Leandro Page 10 Housing Counseling, Small Claims Court, and mediation services, etc.). ECHO staff, <br />furthermore, assisted sixteen (16) households with conciliation/mediation services. Lastly, staff referred fifty-three (53) households to small claims court and forty-three (43) households <br />to other appropriate agencies. To educate tenants and landlords about their rights and responsibilities, ECHO distributed a total of 926 educational materials, provided eighty-eight <br />(88) public service announcements, and held one (1) training for property owners/managers. ECHO met or exceeded all of its goals by large percentages. ♦ Davis Street Family Resource <br />Center In previous fiscal years, the City provided Davis Street Family Resource Center with Redevelopment Agency funds to provide affordable housing services to homeless and very low-, <br />low-, and moderate-income persons. However, the City was unable to provide this funding assistance in fiscal year 2011-2012 as the City anticipated the elimination of its Redevelopment <br />Agency by the State. ♦ Homeless Prevention and Rapid Re-Housing Program (HPRP) The Mid-County Housing Resource Center (HRC) established at the Davis Street Family Resource Center continued <br />to provide homeless prevention and assistance services to homeless individuals and families and those at risk of homelessness. The HRC is funded by the $1.5 million Homeless Prevention <br />and Rapid Re-Housing Program (HPRP) funds that BFWC, in coordination with the cities of San Leandro, Alameda, and Hayward; Alameda County Housing & Community Development Department; <br />Abode Services; and DSFRC, received in 2009. In FY 2011-2012, through the provision of housing stabilization and financial assistance services, which include one-time back rent payments, <br />security deposit payments, moving costs, rental assistance, back utility payments, utility deposits or payment assistance, and motel vouchers, the HRC prevented 571 San Leandrans (228 <br />households) from becoming homeless and re-housed 215 San Leandrans (93 households). Priority # 7. Build on inter-jurisdictional cooperation and further coordination and improvement of <br />the homeless Continuum of Care System. Activities: ♦ EveryOne Home EveryOne Home is a community-based organization formed to coordinate the implementation of the EveryOne Home Plan (formerly <br />known as the Alameda County Homeless and Special Needs Housing Plan). The EveryOne Home Plan is a comprehensive blueprint to end homelessness, including chronic homelessness, by the <br />year 2020, and address the housing needs of extremely low-income persons living with serious mental illness and or HIV/AIDS. The Plan employs five (5) core strategies: 1. Prevent homelessness <br />and other housing crises; 2. Increase housing opportunities for the Plan’s target populations by 15,000 units; 3. Deliver flexible services to support stability and independence; 4. <br />Measure success and report outcomes; 5. Develop long-term leadership and public support for ending home <br />lessness. DRAFT Consolidated Annual Performance and Evaluation Report: FY 2011-2012 City of San Leandro Page 11 EveryOne Home is a partnership of County agencies, cities, nonprofits, <br />consumers, and housing advocates. The 27-member Leadership Board determines the annual implementation strategy for the EveryOne Home Plan and ensures the inter-agency and inter-jurisdictional <br />collaboration that has been the hallmark of Alameda County’s work on confronting homelessness. Members represent the Plan’s original sponsoring agencies, jurisdictions of the HOME Consortium, <br />the cities of Berkeley and Oakland, housing developers, service providers, faith and business leaders, advocates, and consumers. EveryOne Home has seven (7) active committees with a <br />total membership of over 100 people representing dozens of government and non-profit agencies. EveryOne Home receives administrative funding through Alameda County's General Fund as <br />well as contributions from Alameda County's jurisdictions, individuals, and foundations. The Plan has been adopted by the County and all fourteen (14) cities in the County. In addition, <br />sixty-five (65) community-based organizations have also endorsed the EveryOne Home Plan and are participating in implementation strategies along with the cities and County government. <br />County-wide activities during this fiscal year included: 1. Performance Management: EveryOne Home, in conjunction with the Homeless Management and Information System, released the second <br />annual outcomes report. Entitled "Measuring Progress-Achieving Outcomes: 2011 Progress Report on ending Homelessness in Alameda County, CA," it measures the performance of individual <br />homeless service providers and the system as a whole on an agreed upon set of outcomes related to obtaining or maintaining permanent housing and incomes. The report covers performance <br />on these outcomes for calendar year 2011 and compares them to both 2010 performance and the established benchmarks for each outcome. The report showed that exits to permanent housing <br />had increased system-wide from a rate of 33% in 2010 to a rate of 43% in 2011. The full report is downloadable at http://www.everyonehome.org/measuring-success.html. 2. Technical Assistance <br />for Providers: EveryOne Home has not only worked to create outcomes and reporting on them but also to create a forum for organizations to receive technical assistance. Service providers <br />throughout Alameda County have had the opportunity to participate in peer based learning modules on topics such as best practices and understanding your outcomes. Most recently, a variety <br />of community stakeholders came together to design a two-day academy, called the EveryOne Housed Academy for organizations to learn how to implement outcomes based approaches on a day-to-day <br />basis. The first academy was held for five (5) organizations on June 21-22, 2012 to very positive reviews. A second academy is scheduled for October 2012. 3. Homeless Prevention and <br />Rapid Rehousing: EveryOne Home continued to coordinate the implementation of the Priority Home Home Partnership. The three-year funding from the American Recovery and Reinvestment Act <br />(ARRA) allowed Alameda County agencies to assist 6,348 persons, 4,279 retained their permanent housing and 1,226 homeless persons obtained permanent housing. Priority Home Partnership <br />achieved a 96% permanent housing exit rate for prevention households and an 86% success rate for homeless households. While funding through the ARRA has ended, EveryOne Home has <br />DRAFT Consolidated Annual Performance and Evaluation Report: FY 2011-2012 City of San Leandro Page 12 worked with its jurisdictional partners to maintain funding for rapid rehousing <br />and prevention activities through other sources. 4. AC Impact: In response to the growing number of unsheltered single homeless males indicated by the 2011 Homeless Count, EveryOne Home <br />coordinated an application to HUD to provide fifty (50) permanent housing vouchers with services to chronically homeless individuals in five (5) Alameda County cities with high profile <br />contact with local law enforcement. This partnership with street outreach programs and law enforcement agencies in Berkeley, Fremont, Hayward, Livermore, and Oakland will ensure that <br />fifty (50) of our most problematic and expensive homeless individuals get off the streets and into housing and services, making a significant impact on homelessness in these five communities. <br />5. Expanding Housing Opportunities and Access: Two (2) EveryOne Home committees have focused on expanding housing opportunities for the EveryOne Home target populations over the past <br />fiscal year. The Jurisdictional Committee, on which all cities and HCD are members, has focused on getting an accurate count of units produced since 2005, when the EveryOne Home planning <br />process began. Units that are affordable, accessible, and permanent for these populations have been defined and identified in each jurisdiction’s affordable housing stock. The inventory <br />has been further identified as completed, under construction, or in pre-development. As of October 2011, our jurisdictional and housing development partners have created 1,709 EveryOne <br />Home Housing Opportunities with 1,101 currently in the pipeline. The Property Management Committee has been developing guidelines to support accessibility to affordable housing by the <br />target populations. The Committee started with recommended leasing practices, and enlisted four (4) affordable housing developers to pilot the practices over this past year. The evaluation <br />of the pilot was completed at the end of 2011 and indicated the EveryOne Home leasing practices lead to increased access to units for homeless persons. The report will be published in <br />fiscal year 2012-2013. Priority # 8. Increase the availability of service-enriched housing for persons with special needs. Activities: ♦ Transitional or Permanent Supportive Housing <br />Mission Bell Apartments: Of its twenty-five (25) units targeted for very-low income renters, Mission Bell has set aside several units which Abode Services (formerly the Tri-City Homeless <br />Coalition) uses to serve its clients. The property has two (2) units for the Supportive Housing for Transition Age Youth (STAY) program, which helps transition age youth adults with <br />significant mental health disabilities; one (1) unit for the Greater HOPE (GH) program, which helps adults with severe mental illness or drug recovery with a history of homelessness; <br />and three (3) Forensic Assertive Community Treatment (FACT) units through the East Bay Community Recover Project for residents with mental health issues and prior criminal records. <br />DRAFT Consolidated Annual Performance and Evaluation Report: FY 2011-2012 City of San Leandro Page 13 Priority # 9. Support public services. Activities: ♦ Services for Low-Income Families, <br />Children, Women in Crises, Seniors and Persons with Disabilities Note: Fair housing services are funded under the “General Administration” category. With CDBG funds, the City funded <br />eight (8) projects which are operated by six (6) agencies --Building Futures with Women and Children (BFWC), Davis Street Family Resource Center (DSFRC), Eden Council for Hope and Opportunity <br />(ECHO Housing), Girls, Inc., Safe Alternative to Violent Environments (SAVE), and SOS/Meals on Wheels. Collectively, they provided the following services to a total of 13,685 low-income <br />persons. • BFWC’s public service activities are reported above already under Priority #5: “Maintain and improve the current capacity of the housing and shelter system, expanding transitional <br />and permanent supportive housing, and providing services to homeless individuals and families, including integrated health care, employment services and other supportive services.” (See <br />page 8-9.) • DSFRC’s Family Support Services Program provides “Basic Needs” services to lowincome and working poor individuals and families experiencing life/financial crises. This includes <br />emergency food and clothing and other family support services, including medical and dental services, employment counseling, and housing assistance. Referrals are also made to other <br />partner organizations, such as the San Leandro Unified School District, the Salvation Army, Kaiser Permanente, San Leandro Hospital and Eden Hospital, and Building Futures with Women <br />& Children, that provide health care, dental care, child care, housing and utility assistance, employment, and educational services. By providing access to comprehensive “just in time” <br />family support services-basic needs services, DSFRC helps clients stabilize their lives and become more increasingly selfsufficient. For FY 2011-2012, DSFRC served 12,473 total unduplicated <br />persons, of which 101 were homeless persons, 714 were persons with disabilities or special needs, and 1,726 were female heads of households. DSFRC also provided 3,973 families with 162,765 <br />meals over the course of the year. • DSFRC’s Community Counseling Program provides crisis intervention and short-term counseling to individuals, couples, families, children/youth, and <br />seniors and groups. Community Counseling Services include mental health assessments and a variety of consultation services including group counseling for anger management, domestic violence <br />intervention (for perpetrators), and parenting skills. Individuals and families facing personal and familial challenges receive mental health support in confidential settings that enable <br />them to develop tools and skills to deal with the challenging situations and to improve the quality of their lives. For FY 2011-2012, ninety-five (95) San Leandro individuals (in group, <br />family, couples or individual sessions) received crisis intervention and/or short-term community counseling services and access to eligible family resource center services. About 42% <br />(or 40) of these 95 individuals reported a reduction in the severity or frequency of the presenting issue as supported by a decrease in high-risk behavior. <br />DRAFT Consolidated Annual Performance and Evaluation Report: FY 2011-2012 City of San Leandro Page 14 • Girls, Inc. Pathways Counseling Center’s Family Strengthening Program delivers <br />mental health services at five (5) San Leandro Unified School District schools, specifically including Washington Elementary School. Mental Health Clinicians conduct clinical assessments, <br />provide individual and group therapy sessions, and offer consultation services that assist students in succeeding in school by addressing their emotional and behavioral problems that <br />interfere with their learning. For FY 2011-2012, a total of 364 assessments and therapy appointments were provided for twenty-four (24) Washington Elementary students, out of which eleven <br />(11) students were extremely-low income, five (5) students were very low-income, three (3) students were low-income, and five (5) students were moderate-income. • Safe Alternatives to <br />Violent Environments’ (SAVE) Community Oriented Prevention Services (COPS) Programs is a partnership between SAVE and the San Leandro Police Department (as well as with the police departments <br />of Hayward, Fremont, and Union City) working to prevent and reduce domestic violence and to provide services to victims and their children. SAVE promotes alternatives to domestic violence <br />through support services, advocacy, and education. SAVE also helps domestic violence victims and their families end the cycle of violence by providing crisis intervention services that <br />include crisis counseling, domestic violence education, case management, and restraining order assistance. In FY 2011-2012, COPS Advocates provided crisis intervention services, education, <br />and/or referrals to 195 San Leandro residents. SAVE also presented its Teen Dating Violence Program, which educates and increases awareness of teen dating violence issues, to 3,408 students <br />of high schools throughout Alameda County. • SOS/Meals on Wheels’ Meal Delivery Service program provides uncurtailed delivery of warm, nutritious, and balanced meals to homebound seniors <br />who are over 60 years of age and unable to purchase or prepare food for themselves. Meal delivery drivers also provide daily check-in to ensure the health and safety of each senior receiving <br />their meal. Throughout FY 2011-2012, 135 homebound seniors were served with hot and nutritious meals. <br />DRAFT Consolidated Annual Performance and Evaluation Report: FY 2011-2012 City of San Leandro Page 15 Priority # 10. Support public facilities and other community improvements. CDBG-funded <br />City projects: • With a $97,435 allocation of CDBG funds, the City continued to remove barriers to travel for disabled citizens by replacing or installing Americans with Disabilities <br />Act (ADA)-compliant pedestrian ramps in locations throughout the City. The City completed twenty (20) ADA curb ramps this past fiscal year. • The City allocated $130,000 of CDBG funds <br />to assist the City in implementing its 2010 ADA Transition Plan for its public-use areas of City facilities. Modifications to City facilities, including the Main Library, Marina Community <br />Center, City Hall, South Offices, Police Departments, Washington Manor Library, and Marina Park, will be completed to bring the buildings into conformance with current Americans with <br />Disabilities Act (ADA) standards for accessibility; thus improving the ADA accessibility of these City facilities for the disabled members of the public. City engineers and Public Works <br />department personnel are collaborating to implement this project. While the project did not commence this past fiscal year, City personnel brainstormed how to most efficiently and effectively <br />implement the ADA modifications. <br />DRAFT Consolidated Annual Performance and Evaluation Report: FY 2011-2012 City of San Leandro Page 16 CDBG-funded projects for non-profit service providers: • The City provided $6,000 <br />of CDBG funds for the replacement of the existing, broken swimming pool lift at the San Leandro Boys & Girls Club. The new portable lift is an ADAcompliant lifting system that significantly <br />improves access to the Boys and Girls Club Swimming Pool for persons with disabilities. • Two (2) other CDBG Capital Improvement Projects that were awarded CIP loans in FY 2008-2009 <br />-facility improvements at the Building Futures with Women & Children (BFWC) domestic violence shelter and Spectrum Community Services (Spectrum) centralized kitchen -made progress during <br />the fiscal year but have yet to fully expended their CDBG funds. BFWC hired its architect who completed designing the renovations for the domestic violence shelter. This past fiscal <br />year, BFWC also obtained all necessary City building permits required for the rehabilitation. BFWC projects starting the contractor bid process and selecting a contractor in Summer 2012. <br />With a 3-month rehabilitation schedule, BFWC projects a December 2012 completion date. During this past fiscal year, Spectrum revised its original plan to purchase a CalTrans site for <br />its centralized kitchen. Caltrans and Spectrum continued to experience delays in finalizing the purchase of the site. Furthermore, the State elimination of redevelopment halted Eden <br />Housing’s plans to contribute to the centralized kitchen project by building affordable rental housing units above the centralized kitchen. Spectrum and Eden Housing continued its collaboration, <br />though, as they now are pursuing renovating and expanding the kitchen at Josephine Lum Lodge, an Eden Housing affordable senior housing property located in Hayward. Spectrum will select <br />its architect and contractor in the upcoming 2012-2013 fiscal year. Spectrum also continues to expend Alameda County CDBG funds before the City’s CDBG funds for architectural and engineering <br />activities. • The construction of tenant improvements (drywall, plumbing, electrical, HVAC, and architectural finishes) at the child care center at Cornerstone at San Leandro Crossings, <br />previously The Alameda at San Leandro Crossings project, still has not yet begun. As already explained above, the construction of the proposed affordable rental housing development, <br />which has been redesigned to construct 200 units instead of the original 100-unit plan, has not commenced. Other miscellaneous activities: • The City began repaying the $2.5 million <br />Section 108 Loan that HUD provided for the construction of the City’s new senior center in accordance with its 20-year repayment schedule. The City made its required payments on August <br />2011 and February 2012 this past fiscal year using CDBG funds. <br />DRAFT Consolidated Annual Performance and Evaluation Report: FY 2011-2012 City of San Leandro Page 17 Objective: Provide Economic Opportunity Priority # 11. Support economic development. <br />Activities: ♦ Other Activities None. <br />DRAFT Consolidated Annual Performance and Evaluation Report: FY 2011-2012 City of San Leandro Page 18 SECTION C: SUMMARY OF ACCOMPLISHMENTS See Exhibit A (Comparison of Goals and Objectives <br />– FY 2010-2014 Consolidated Plan), Exhibit B (Summary of Accomplishments for Public Services), Exhibit C (Maps showing locations of Consolidated Action Plan Activities), and Exhibit <br />D (IDIS Reports). <br />DRAFT Consolidated Annual Performance and Evaluation Report: FY 2011-2012 City of San Leandro Page 19 PART II: OTHER ACTIONS UNDERTAKEN Actions Taken To Affirmatively Further Fair Housing <br />Under the CDBG and HOME certifications to HUD, the City certifies that it will “affirmatively further fair housing.” During FY 2010-2011, the actions outlined in the Analysis of Impediments <br />to Fair Housing Choice (AI) that was recently updated in January 2010 and in the City’s FY 2010-2014 Fair Housing Action Plan were carried out. This year's AI’s Goals and Objectives <br />(FY10-14) and City’s accomplishments are described below. Actions Current Year’s Actions (FY11) FY11 Accomplishments FY10-14 Cumulative Accomplishments Policy #1: Secure federal funding <br />for community development activities. 1.1: Complete Consolidated Plan and Action Plan. 1.1: Complete FY12 Action Plan. FY12 Action Plan completed. FY10-14 Consolidated Plan and FY10 <br />Action Plan completed in May 2010. FY11 Action Plan completed in May 2011. FY12 Action Plan completed in May 2012. 1:2: Access, receive, and disburse federal entitlement grant funding. <br />1:2: Access, receive, and disburse federal entitlement grant funding. On-going On-going 1.3: Monitor implementation of the Consolidated Plan and Action Plan. 1.3: Monitor implementation <br />of the Consolidated Plan and Action Plan. CAPER reporting on FY11-12 activities completed. FY10-11 CAPER completed. FY11-12 CAPER completed. Policy #2: Support local fair housing activities <br />and services. 2.1: Conduct ongoing outreach and education regarding fair housing. 2.1: Provide CDBG funds to ECHO Housing for its Fair Housing Counseling Program. ECHO Housing’s Fair <br />Housing Program accomplishments for FY11-12 are detailed in the narrative under Priority #4, “Reduce Housing Discrimination” (see pages 7-8). ECHO Housing contracted to provide fair <br />housing services. 2.2: Respond to fair housing concerns and complaints in a timely fashion. 2.2: Provide CDBG funds to ECHO Housing to timely respond to fair housing concerns and complaints. <br />ECHO Housing evaluated and investigated fourteen (14) complaints within 24 hours (see pages 7-8). ECHO Housing continued to evaluate and investigate complaints within 24 hours, when <br />feasible. 2.3: Consider or continue contracting with fair housing service providers to conduct fair housing testing. 2.3: Provide CDBG funds to ECHO Housing to conduct its annual fair <br />housing audit. ECHO housing conducted eleven (11) fair housing audits (see page 8). ECHO Housing’s FY11-12 Fair Housing Audit will be finalized in September 2012. Policy #3: Collaborate <br />with lenders and financial education providers to support fair lending practices and access to credit. 3.1: Continue to support financial training and homebuyer assistance programs. <br />3.1: Provide funds to Bay Area Homebuyer Agency (BAHBA) to administer the City’s First-Time Homebuyer Program (FTHB). The Mortgage Credit Certificate (MCC) Program provided MCC assistance <br />to seven (7) San Leandran first-time homebuyers (see page 7). The MCC Program provided assistance to first-time homebuyers. 3.2: Maintain a list of partner lenders. 3.2: Maintain a list <br />of partner lenders. MCC Program maintains a list of partner lenders. List of partner lenders maintained. Policy #4: Continue to support affordable housing production. 4.1: Support affordable <br />housing developers through financial and technical assistance. 4.1: Support local affordable housing developers. City staff continued to work with BRIDGE Housing to construct its affordable <br />rental housing development (see page 4). City staff worked towards constructing BRIDGE Housing’s affordable rental housing development. 4.2: Facilitate access to below market-rate (BMR) <br />units. 4.2: Provide funds to Davis Street Family Resource Center to place households into below market rate units. The City was unable to fund Davis Street Family Resource Center in <br />placing San Leandran families into housing units and/or waiting lists in BMR properties (see page 10). Davis Street Family Resource Center contracted to provide affordable housing services <br />which includes placing households into BMR units. 4.3: Mitigate constraints on housing production. 4.3: Mitigate constraints on production. Worked with Planning department to mitigate <br />constraints. Adopted updated Housing Elements including analysis of constraints and actions to be taken. On-going. <br />DRAFT Consolidated Annual Performance and Evaluation Report: FY 2011-2012 City of San Leandro Page 20 Actions Current Year’s Actions (FY11) FY11 Accomplishments FY10-14 Cumulative Accomplishments <br />Policy#5: Ensure consistency between local zoning ordinances and fair housing choice. 5.1: Allow for reasonable accommodation in zoning regulations. 5.1: Allow for reasonable accommodation <br />in zoning regulations. Policy is included in all City programs and passed through to developers. On-going. 5.2: Establish zoning that treats emergency shelters, supportive housing, and <br />transitional housing consistently with fair housing and State laws. 5.2: Establish zoning that treats emergency shelters, supportive housing, and transitional housing consistently with <br />fair housing and State laws. With the State-certified 2010 Housing Element, the City’s Zoning Code can now be amended per SB2 to allow group residential uses (e.g. homeless shelters, <br />rooming & boarding houses, supportive housing, and residential care facilities) as a a matter of right on Industrial-Light (IL) zoned parcels. On-going. 5.3: Maintain a definition of <br />family consistent with fair housing law. 5.3: Definition is consistent. Definition is consistent. On-going. 5.4: Establish zoning that treats community care facilities consistently with <br />fair housing and State laws. 5.4: Zoning is consistent. Zoning is consistent. On-going. 5.5 Establish zoning that treats secondary units consistently with fair housing and State laws. <br />5.5 Zoning is consistent. Zoning is consistent. On-going. Policy #6: Maintain and implement an updated Housing Element. 6:1: Strive for a State-certified Housing Element. 6:1: Strive <br />for CA State HCD to certify the City’s Housing Element. City’s 2010 Housing Element was certified on February 11, 2011. Completed. 6.2: Implement Housing Element programs. 6.2: Implement <br />the programs outlined in the City’s 2010 Housing Element. The City is implementing its 2010 Housing Element programs, and will report on its progress in its General Plan Annual Report. <br />Report. On-going. Policy #7: Work with local housing authorities to ensure fair housing laws are consistently applied in outreach & program implementation. 7.1: Assist local housing <br />Authorities with outreach. 7.1: Assist the Housing Authority of the County of Alameda (HACA) with outreach. City continued to support HACA to ensure adequate outreach to minority, limited-English <br />proficiency, and special needs populations regarding the availability of public housing and Section 8 vouchers. On-going. Policy #8: Coordinate with local transit agencies to support <br />links between residential and employment centers. 8.1: Plan for and encourage transit-oriented development where appropriate. 8.1: Implement the City’s Downtown Transit-Oriented Development <br />Strategy, which was adopted in 2007. City continued to implement the City’s TOD Strategy, which includes the affordable rental housing development (see Section 4.1 above). On-going. <br />8.2: Facilitate safe and efficient transit routes. 8.2: Facilitate safe and efficient transit routes. No activity this year. No activity this year. <br />DRAFT Consolidated Annual Performance and Evaluation Report: FY 2011-2012 City of San Leandro Page 21 The table below indicates the total number of San Leandro residents served by race <br />and ethnicity, as well as by other categories