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San Leandro Commercial Broadband Strategy 2.2. Summary of research The assessment of commercial broadband availability, speed and service levels began with: • Two broadband workshops for local businesses. • Meetings with individual businesses and property owners. • An online survey of the San Leandro business community. • Meetings with Internet service providers. • Meetings with the San Leandro and San Lorenzo School Districts. • Follow up contact to obtain additional information. • Evaluation of state data and initiatives. 2.3. Workshops The first workshop was a lunch meeting held on July 19, 2011 at the City's Senior Community Center and the second was a morning session on July 26, 2011 at the Davis Street Transfer Station Education Center, which is located in an area previously identified as lacking commercial broadband availability. In total, 23 people from 16 local businesses, non - profits and the public attended, including representatives from AT &T and Comcast. The comments, ideas and concerns expressed in the two workshops were generally consistent, focusing on specific areas which lacked access to commercial or industrial grade broadband service, ideas for improving broadband service and support for the Lit San Leandro project, albeit with some questions regarding benefits and risks for the City. Concerns expressed included reservations about how broadband would be regulated and where it would installed but, equally, participants were worried about the economic impact on the City if broadband projects weren't pursued. Participants discussed various issues they were having with broadband availability, and identified specific locations where commercial grade broadband service was not available. Problem areas mentioned included Downtown San Leandro and industrial areas along I -880 and to the west. 4 As used in this report, "commercial grade" service is defined as being similar to residential service in that the provider takes effectively all responsibility for installing, maintaining and supporting the service. Speeds are similar (6 to 100 Mbps), but service levels, reliability, consistency and pricing are higher. "Industrial grade" service refers to service where the customer plays a much greater role in provisioning and supporting the service, including buying different elements from different vendors and managing installation and support. Speeds would be higher — perhaps as high as a Gigabit per second or more — and quality of service levels could be as high as Tier 1. Comcast's Business Class service or AT &T's business DSL service are examples of commercial grade service. A DS -3 or dark fiber strands are examples of industrial grade service. 16 July 2012 Tellus Venture Associates Page 6