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Signal Perfection Limited, Inc. - A wholly owned subsidiary of AVI-SPL, Inc.5880 West Las Positas Blvd – Suite 39 <br />Pleasanton, CA 94588 <br />(925) 404-0440 Fax (925) 551-7630 <br />www.avispl.com <br />Prepared For Prepared By:Barbara Stuller <br />Date Prepared:May 31, 2013 <br />Proposal Number:181661 <br />Project Name:City Council Chamber AV Enhancement <br />Valid Until:July 31, 2013 <br />Included <br />Client Initials <br />Client Initials <br />$22,184.00 <br />Plus Applicable Sales Tax <br />Client Initials <br />Client Initials <br /> Inspect all displays, clean and adjust as need for optimal image quality <br /> Complete system functionality test to ensure 100% functionality <br /> Perform walk through with client to demonstrate 100% functionality <br /> Provide report of findings and recommendations <br />Note: Owner provided equipment is not covered under the Customer Care Program <br />WARRANTY REPAIR BY CERTIFIED TECHNICIANS <br /> Overnight shipping on replacement parts <br /> AVI-SPL will provide all labor and parts to effectively perform repairs <br /> Unlimited service calls with priority response <br />1ST YEAR CUSTOMER CARE PROGRAM <br /> Cisco Certified Design Associate and Professional (CCDA & CCDP) on staff <br /> Certified Technology Specialist (CTS) on staff <br /> 24/7 Technical Help Desk - Staffed By AVI-SPL Engineers <br /> Trouble ticket generation & tracking <br /> Dedicated toll free number for access to the help desk <br /> CISCO certified experts on staff <br />YES ‐ I would like the first year Customer Care Program <br />NO ‐ I do don’t want the first year Customer Care Program <br />YES ‐ I would like the 2nd year Customer Care Program <br />NO ‐ I do don’t want the 2nd year Customer Care Program <br />CUSTOMER CARE PROGRAM <br />City of San Leandro <br />835 East 14th Street <br />San Leandro, CA 94577 <br /> Inspect all surfaces, electrical and signal connections, clean as needed <br /> Inspect all VCR's, DVD & CD players, clean and lubricate as needed <br /> Certified Videoconferencing Engineers (CVE) on staff <br /> Cisco Certified Network Associate and Professional (CCNA & CCNP) on staff <br />2ND YEAR CUSTOMER CARE PROGRAM <br />PROGRAM BENEFITS <br />SEMI ANNUAL PREVENTATIVE MAINTENANCE <br />OUTSTANDING CUSTOMER SUPPORT