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Signal Perfection Limited, Inc. -A wholly owned subsidiary of AVI-SPL, Inc. 5880 West Las Positas Blvd—Suite 39 <br /> AVI SPL Pleasanton.CA 94588 <br /> (925)404-0440 Fax(925)551-7630 <br /> www.avispl.corn <br /> CUSTOMER CARE PROGRAM <br /> Prepared For Prepared By: Barbara Stuller <br /> City of San Leandro Date Prepared:May VI,2013 <br /> 835 East 14th Street Proposal Number: 181661 <br /> San Leandro,CA 94577 Project Name: Itybotincitaafter AVEnbancenaent' <br /> Valid Until: July 31,2013 <br /> 10, 2 � Included <br /> ra <br /> $22,184.00 <br /> Plus Applicable Sales Tax <br /> YES-I would like the 2nd Y ear Customer Care Program Client Initials <br /> NO-I do don't want the 2nd ear Customer Care Program Client Initials <br /> Y g <br /> PROGRAM BENEFITS <br /> • 24/7 Technical Help Desk - Staffed By AVI-SPL Engineers <br /> •Trouble ticket generation&tracking <br /> •: Dedicated toll free number for access to the help desk <br /> • CISCO certified experts on staff <br /> •. Certified Videoconferencing Engineers(CVE)on staff <br /> •Cisco Certified Network Associate and Professional(CCNA&CCNP)on staff <br /> •Cisco Certified Design Associate and Professional(CCDA&CCDP)on staff <br /> •Certified Technology Specialist(CTS)on staff <br /> • Inspect all surfaces,electrical and signal connections, clean as needed <br /> • Inspect all VCR's, DVD&CD players,clean and lubricate as needed <br /> • Inspect all displays, clean and adjust as need for optimal image quality <br /> •Complete system functionality test to ensure 100%functionality <br /> • Perform walk through with client to demonstrate 100%functionality <br /> •8 Provide report of findings and recommendations <br /> •:AVI-SPL will provide all labor and parts to effectively perform repairs <br /> • Unlimited service calls with priority response <br /> •Overnight shipping on replacement parts <br /> Note: Owner provided equipment is not covered under the Customer Care Program <br />