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Scope of Services – Tidemark upgrade San Leandro, CA <br /> <br /> <br /> <br /> <br /> <br /> Page 2 <br /> <br />TABLE OF CONTENTS <br />OVERVIEW ................................................................................................................................................................................................ 3  <br />SERVICES DESCRIPTION 3  <br />PURPOSE ..................................................................................................................................................................................................... 3  <br />PROJECT ASSUMPTIONS ................................................................................................................................................................................ 3  <br />CRITICAL SUCCESS FACTORS ......................................................................................................................................................................... 4  <br />SCHEDULE .................................................................................................................................................................................................... 4  <br />ACCELA AUTOMATION IMPLEMENTATION PROCESS ........................................................................................................................ 4  <br />SCOPE OF SERVICES .............................................................................................................................................................................. 5  <br />INITIATION ................................................................................................................................................................................................. 5  <br />PROJECT INITIATION 5  <br />ACCELA HOSTED SITE SETUP AND INSTALLATION 5  <br />PROJECT MANAGEMENT 6  <br />ANALYSIS .................................................................................................................................................................................................. 6  <br />CONFIGURATION ANALYSIS 6  <br />CONFIGURATION ..................................................................................................................................................................................... 7  <br />SYSTEM CONFIGURATION 7  <br />BUILD ......................................................................................................................................................................................................... 8  <br />ADDRESS, PARCEL AND OWNER INTERFACE 8  <br />TIDEMARK CONVERSION 8  <br />REPORTS DEVELOPMENT 9  <br />FINANCIAL EXPORT TO EDEN 9  <br />ADD-ON PRODUCT - ACCELA CITIZEN ACCESS 9  <br />ADD-ON PRODUCT - ACCELA GIS 9  <br />ACCELA MOBILE OFFICE 10  <br />READINESS ............................................................................................................................................................................................. 11  <br />USER ACCEPTANCE TESTING 11  <br />TRAINING 11  <br />DEPLOYMENT ......................................................................................................................................................................................... 12  <br />PRODUCTION GO LIVE SUPPORT 12  <br />PROJECT RESOURCES AND LOCATION OF WORK .......................................................................................................................... 12  <br />WORK LOCATION 12  <br />ACCELA AND TRUEPOINT RESOURCES 12  <br />CITY RESOURCES 12  <br />INVOICES AND PAYMENT 14  <br />EXPENSES 14  <br />PROPOSED PROJECT DURATION 14  <br /> <br /> <br />