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Scope of Services — Tidemark upgrade <br />San Leandro, CA <br />• Arrange the time and qualified people for the training who are critical to the project success. <br />DEPLOYMENT <br />PRODUCTION GO LIVE SUPPORT <br />Production is defined as the first production use of the system. The TruePoint Team will be on site during the cutover <br />process and provide up to 48 hours of support for the City end users and project team. <br />At the end of the support period, a formal meeting will be scheduled with the Agency, Accela Services Team, and <br />Accela CRC for the purpose of transitioning support of the Agency to Accela CRC. <br />PROJECT RESOURCES AND LOCATION OF WORK <br />WORK LOCATION <br />Services contracted for under this Scope of Work may be performed remotely and/or at the City on -site facilities as <br />deemed appropriate and reasonable for the successful completion of the Services detailed herein. When on -site <br />activities are required at the City, the Project Manager will coordinate with the City Project Manager to secure suitable <br />accommodations to meet the specific engagement requirements. It is anticipated the TruePoint Team will require, at <br />minimum, facilities to accommodate on -site System Configuration Analysis and Training. The TruePoint Team will <br />also require Internet access during on -site configuration efforts that will occur during the course of the project. <br />ACCELA AND TRUEPOINT RESOURCES <br />Accela and TruePoint will assign key Professional Services resources for this engagement with the City. These <br />individuals are well versed in the Accela Automation application, and are well qualified to lead this effort. It should be <br />understood that Accela/TruePoint, at its sole discretion, with appropriate notice to the City, may choose to augment or <br />replace individuals on this team with other qualified team members at any time during the course of this effort. The <br />Project Manager shall assume full responsibility for the coordination of this team and its interaction with key City <br />resources assigned to the effort <br />CITY RESOURCES <br />The City will provide the following personnel to work together with the TruePoint Team to deliver the Services as <br />presented in this document, and make additional personnel available as necessary to ensure the success of this <br />engagement. Additionally, the City should identify one or two users of the new system to be trained as administrators <br />or 'power users." <br />The following list identifies functional roles required by this project, along with a brief description of their anticipated <br />contribution to the project's success. We suggest that you make the following appointments and share the outlined <br />duties with the appropriate appointee. It is critical to the success of your implementation that the team members <br />chosen be available during the implementation cycle, and schedule the time needed to participate fully in the planning <br />and configuration processes. <br />Project Sponsor <br />Responsibilities include the following: <br />• Ultimate responsibility for the success of the project <br />• Creating an environment that promotes project buy -in <br />Page 12 <br />