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B. Provisions Regarding Communications With Individuals With Handicaps <br /> A contractor who receives Federal assistance as part of the CDBG program shall <br /> take appropriate steps to ensure effective communication with customers, clients, <br /> and other members of the public. Such steps, when appropriate, may include, but <br /> are not limited to: <br /> 1) Furnishing appropriate auxiliary aids where necessary to afford an individual <br /> with handicaps an equal opportunity to participate in, and enjoy the benefits <br /> of, a program or activity receiving Federal financial assistance. A <br /> contractor is not required to provide individually prescribed devices, readers <br /> for personal use or study, or other devices of a personal nature. <br /> 2) Where a contractor communicates with customers, clients, and other <br /> members of the public by telephone, telecommunication devices for deaf <br /> persons (TDD's) or equally effective communication systems shall be used. <br /> 3) A contractor who receives Federal assistance as part of the CDBG program <br /> shall adopt and implement procedures to ensure that interested persons <br /> (including persons with impaired vision or hearing) can obtain information <br /> concerning the existence and location of accessible services, activities and <br /> facilities. <br /> 4) A contractor is not required to take any action that would result in a <br /> fundamental alteration in the nature of a program or activity or in undue <br /> financial or administrative burden. <br /> Exhibit E—DCARA page 10 of 10 <br /> July 15,2002 <br /> G:\Community Development\CDBG\DCARA\2002-03 <br />