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Kiva Zip | Frequently Asked Questions <br />https://zip.kiva.org/faq[8/27/2013 9:42:15 AM] <br />Both borrowers and trustees can get both sets of badges. In the future, we hope that lenders may also be able to earn badges based on their <br />actions, but they cannot yet do so. <br />Badges can be Gold, Silver and Bronze, with Gold being the best (what can we say, we launched the Badges feature around the same time as <br />the London Olympics!). <br />How are badges earned or lost? <br />The exact algorithm used to determine how badges are awarded will no doubt be refined over time, but the following actions can earn (or lose) <br />badges: <br />Earn/Lose Repayment Badges by: <br />++ Making a repayment on time <br />-- Making a repayment late <br />-- Missing a repayment altogether <br />(Note, trustees earn Repayment Badges based on the actions of the borrowers they endorse) <br />Earn/Lose Connectedness Badges by: <br />++ Make a comment on a loan <br />++ Invite someone to become a lender on Kiva Zip (bonus points if they make a loan!) <br />-- Not commenting regularly <br />-- Not inviting anyone to become a lender on Kiva Zip <br />In the future, we expect other types of actions to earn badges – for example, borrowers and trustees might earn Connectedness Badges by <br />filling out surveys on the impact of loans. <br />What are the benefits of earning badges? <br />It is likely that borrowers who have a Gold connectedness badge will see their loans fund-raise more quickly, as many lenders are interested in <br />making loans to borrowers who are more likely to update them on their progress. Similarly, trustees with Gold repayment badges will probably <br />see their borrowers fund-raise relatively more quickly, as lenders will see these borrowers as less risky than borrowers endorsed by a trustee <br />with no repayment badge. <br />In the future, we envisage badges ‘unlocking’ other benefits for borrowers and trustees – for example, earning Gold badges might enable <br />borrowers to borrow larger amounts of money, on more flexible terms; trustees with Gold badges might be able to endorse more borrowers more <br />quickly, etc. <br />What do I do if I have forgotten my Kiva Zip password? <br />Please follow this link to reset your Kiva Zip password. <br />Why has the Kiva Zip login process changed? <br />We changed the Kiva Zip login process for lenders in March 2013, to allow Kiva lenders to use their credit on Zip (and vice versa). For more <br />details on the new login process, please see the "How do I log in to Kiva Zip?" question below. <br />The login process for Kiva Zip borrowers and trustees has stayed the same. <br />How do I log in to Kiva Zip? <br />To log in to Kiva Zip, click on this link: Log in to Kiva Zip . <br />Lenders should click on the orange “Lender Log In” button on the left of the page. You will be taken to the login page on the Kiva.org website. <br />Borrowers and trustees should click on the grey “Trustee/Borrower Log In” button on the right of the page. You should enter your Kiva Zip email <br />address and password as usual. <br />As a lender, the first time you go through the Kiva Zip login process, it will work as follows: <br />For existing Kiva.org users, who are new to Kiva Zip: <br />Login to your Kiva.org account as usual.