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<br />Non-Professional Services Agreement between Project No.: 2013.0240 <br />City of San Leandro and Jack Doheny Companies, Inc. Page 7 of 7 <br /> Exhibit A <br />d. Full factory authorized service technician center is located at 1700 Verne Roberts <br />Circle, Antioch, CA, 94509 and Contractor shall provide same day or next day <br />service <br />e. Typical Contractor on site repairs include but are not limited to: cable termination <br />repair, basic camera and tractor repairs, camera maintenance, tractor maintenance, <br />and troubleshooting and parts swap <br />f. Loaner equipment shall be made available for all warranty repairs that cannot be <br />completed within 2 business days of a reported defect; said loaner equipment shall <br />be provided no later than 3 business days after the defect was reported <br />g. Loaner equipment shall be of equal or better quality than the components replaced <br />and shall be compatible with remaining equipment providing a fully functioning <br />CCTV Inspection system <br /> <br />6.2 Extended Coverage <br />a. Extended coverage shall be applicable to all Control, Computer and Camera <br />equipment provided as listed in sections 4.0 and 5.0 <br />b. Extended service and warranty package shall be annually renewable for a 5-year <br />period (years 2 through 6) beyond the initial one year warranty period; extended <br />warranty on Vutek equipment is limited to 4 years (years 2 through 5) <br />c. Extended coverage package shall include: <br />i. Spare part inventory <br />ii. Defective part replacement <br />iii. On-site trouble shooting, repair and maintenance <br />iv. Off-site repair work <br />v. Loaner equipment as listed in section 6.1 (f & g) <br /> <br />6.3 Training <br />a. A factory-trained person shall conduct the initial set up/start up and training <br />b. Three full (8-hour) days of on-site training shall be provided <br />c. Training shall occur at the WPCP, or at a San Leandro site selected by WPCP staff <br />d. O & M Manuals shall be provided for all equipment and systems in the format as <br />follows: <br />ii. One hard Copy <br />iii. One electronic copy (pdf format) <br />iv. Three sets of field copies on Tyvek (or similar tear & water resistant <br />material) <br /> <br /> <br />Timeline <br /> <br /> Vehicle and equipment shall be delivered within 45 days issuance of Notice to <br />Proceed <br /> Training shall commence within 3 business days of the truck delivery <br /> Initial one-year Warranty & Support Services shall commence on date of delivery of <br />vehicle and all equipment